Section 5 - Troubleshooting Troubleshooting This chapter provides solutions to problems that can occur during the installation and operation of the DWA-652. Read the following descriptions if you are having problems. (The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your computer will look similar to the following examples.) 1. How do I know if my adapter is installed properly? Go to Start > My Computer > Properties. Select the Hardware Tab.
Section 5 - Troubleshooting Click the + sign next to Network Adapters. Right-click on D-Link DWA-652 Xtreme N Notebook Adapter. Select Properties to check that the drivers are installed properly. Look under Device Status to check that the device is working properly. Click OK to continue.
Section 5 - Troubleshooting 2. The computer does not recognize the DWA-652 Wireless Adapter. Make sure that the DWA-652 Wireless Adapter is properly seated in the computer’s cardbus slot. If Windows does not detect the hardware upon insertion of the adapter, make sure to completely remove drivers that were previously loaded. 3. The computer with the DWA-652 installed is unable to connect to the wireless network and/or the Internet.
Section 5 - Troubleshooting Check that the Network Connection for the wireless client is configured properly. Select AP (Infrastructure) when connecting to an access point and select Ad-Hoc mode when connecting without an access point. Double-click on the WLAN icon in the taskbar > click on Configuration to change the settings for the wireless adapter. If Security is enabled, make sure that the correct encryption keys are entered on both the DWA-652 and the access point.
Appendix A - Wireless Basics Wireless Basics D-Link wireless products are based on industry standards to provide easy-to-use and compatible high-speed wireless connectivity within your home, business or public access wireless networks. Strictly adhering to the IEEE standard, the D-Link wireless family of products will allow you to securely access the data you want, when and where you want it. You will be able to enjoy the freedom that wireless networking delivers.
Appendix A - Wireless Basics What is Wireless? Wireless or Wi-Fi® technology is another way of connecting your computer to the network without using wires. Wi-Fi uses radio frequency to connect wirelessly, so you have the freedom to connect computers anywhere in your home or office network. Why D-Link Wireless? D-Link is the worldwide leader and award winning designer, developer, and manufacturer of networking products. D-Link delivers the performance you need at a price you can afford.
Appendix A - Wireless Basics Wireless Personal Area Network (WPAN) Bluetooth® is the industry standard wireless technology used for WPAN. Bluetooth devices in WPAN operate in a range up to 30 feet away. Compared to WLAN the speed and wireless operation range are both less than WLAN, but in return it doesn’t use nearly as much power which makes it ideal for personal devices, such as mobile phones, PDAs, headphones, laptops, speakers, and other devices that operate on batteries.
Appendix A - Wireless Basics Where is wireless used? Wireless technology is expanding everywhere not just at home or the office. People like the freedom of mobility and it’s becoming so popular that more and more public facilities now provide wireless access to attract people. The wireless connection in public places is usually called “hotspots”.
Appendix A - Wireless Basics Security Don’t let your next-door neighbors or intruders connect to your wireless network. Secure your wireless network by turning on WPA™/WPA2™ security features on the router. Refer to the product manual for detailed information on how to set it up. Wireless Modes There are basically two modes of networking: • Infrastructure – All wireless clients will connect to an access point or wireless router.
Appendix B - Networking Basics Networking Basics Check your IP address After you install your new D-Link wireless adapter and have established a wireless connection, by default, the TCP/IP settings should be set to obtain an IP address from a DHCP server (i.e. router) automatically. To verify your IP address, please follow the steps below. Windows® XP/2000 Users • Click on Start > Run. In the run box type cmd and click OK. • At the prompt, type ipconfig and press Enter.
Appendix B - Networking Basics Statically Assign an IP address If you are not using a DHCP capable gateway/router, or you need to assign a static IP address, please follow the steps below: Windows® XP/2000 Users • Windows® XP - Click on Start > Control Panel. Make sure you are in Classic View. Double-click on the Network Connections icon. Windows® 2000 – From the desktop, right-click My Network Places > Properties.
Appendix B - Networking Basics Windows Vista™ Users • Click on Start > Control Panel. Make sure you are in Classic View. Double-click on the Network and Sharing Center icon. Along the left panel in the window, click on Manage network connections. • Right-click on the Local Area Connection which represents your D-Link wireless network adapter which will be connected to your network. • Highlight Internet Protocol Version 4 (TCP /IPv4) and click Properties.
Appendix C - Technical Specifications Technical Specifications Standards • IEEE 802.11n (draft) • IEEE 802.11g Interface • 32-bit Cardbus Weight • Item: 0.1 lbs • Packaging: 0.5 lbs Warranty • 1 Year limited Frequency Range • 2.4GHz to 2.462GHz Security • Wi-Fi Protected Access • WPA • WPA2 Led • Link • Activity Certifications FCC,CE Dimensions • Item (WxDxH): 2.1” x 4.7” x 0.3” • Packaging (WxDxH): 6.8” x 9.5” x 1.4” * Maximum wireless signal rate derived from IEEE Standard 802.11g and Draft 802.
Appendix D - Contacting Technical Support Contacting Technical Support Before you contact technical support, please have the following ready: • Model number of the product (e.g. DWA-652) • Hardware Revision (located on the label on the adapter (e.g. rev B1)) • Serial Number (s/n number located on the label on the adapter). You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.
Appendix E - Warranty Warranty Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty: • Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and • Only for products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S. Possessions or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Appendix E - Warranty Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specifications for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90) days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation.
Appendix E - Warranty • After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. DLink will only replace the defective portion of the product and will not ship back any accessories.
Appendix E - Warranty IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
Appendix E - Warranty Federal Communication Commission Interference Statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix E - Warranty Industry Canada statement This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. IMPORTANT NOTE: Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
Appendix F - Registration Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 1.