Setup guide

Support Output File
Document revision 2.1.0 (Wed Mar 03 16:11:16 GMT 2004)
This document applies to Wandy RouterOS V2.8
Table of Contents
Table of Contents
Summary
Specifications
Generating Support Output File
Example
General Information
Summary
The support file is used for debugging Wandy RouterOS and to solve the support questions
faster. All Wandy Router information is saved in a binary file, which is stored on the router and
can be downloaded from the router using ftp.
Specifications
Packages required: system
License required: level1
system
Hardware usage: Not significant
Generating Support Output File
Command name:
/system sup-output
Example
To make a Support Output File:
[admin@Wandy] > system sup-output
creating supout.rif file, might take a while
...................
Done!
[admin@Wandy] >
To see the files stored on the router:
[admin@Wandy] > file print
# NAME TYPE SIZE CREATION-TIME
0 supout.rif unknown 108787 dec/24/2003 10:12:38
[admin@Wandy] >
Connect to the router using FTP and download the supout.rif file using BINARY file transfer mode.
Send the supout.rif file to Wandy Support [e-mail] with detailed description of the