User`s manual

DVG-G1402S User’s Manual
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D-Link Systems, Inc.
Frequently Asked Questions
FAQs
Q: I have completed the installation of my D-Link DVG-G1402S, but do not hear a dial
tone.
A: Be sure that the unit is properly plugged into the AC outlet, the analog phone is properly
plugged into the RJ-11 jack behind the unit, and the power connector is plugged in. Verify
that status lights are lit/blinking.
1) Verify the Power light is on.
2) Initially the Alarm light will blink.
3) The provision (prov.) Light will also blink during the boot up.
4) When Provisioning is complete, the Status light will blink continuously.
5) Verify that the WAN light is lit along with the corresponding LAN port light and that
the PC is plugged into on the back of the DVG-G1402S. At this point, the “Power”
light, “Status” light, “WAN” light, and “LAN” light (if the PC or another device is
plugged in to the LAN port) should be lit green.
Confirm that your service has been activated by your VoIP service provider.
Q: After setting up the DVG-G1402S, I cannot surf the internet.
A: Re-check all the cabling installations. Make sure that the Ethernet cable from the PC is
plugged into one of the LAN ports of the DVG-G1402S and the Ethernet cable from the
cable modem is plugged into the WAN port of the DVG-G1402S. Once this is verified but
you still cannot access the Internet, then verify the configurations via the Web GUI.
1) Access the Web GUI by entering the IP address: 192.168.15.1 in the Address bar.
2) Select Configure WAN/LAN Access.
3) Select Configure WAN Port.
4) In the WAN Restart settings – Get IP from one of the following:
a. If using a cable modem - Choose DHCP and fill in the available information
and click “Save”. User will be prompted to either “Save changes and reboot
system now” or “Continue and ‘Restart System’ later”. Choose “Save
changes and reboot system now” and wait for the unit to reboot (not the PC).
b. If using a DSL modem – Choose PPPoE and fill in the available information
and click “Save”. User will be prompted to either “Save changes and reboot
system now” or “Continue and ‘Restart System’ later”. Choose “Save
changes and reboot system now” and wait for the unit to reboot (not the PC).
c. If the service provider gives a specific IP address – Choose Manual and
enter the given information in the fields.
5) Once the DVG-1420SL has rebooted, select Configure LAN Port.
6) Select Dynamic IP assignment.
7) In the “State” field, make sure that “Enabled” is selected.
8) Select “Save” and choose to reboot the DVG-G1402S (not the PC).
9) Verify that the IP address on the PC has an address of 192.168.15.x , where “x” is
a number assigned by the DVG-1420SL.
10) Verify that the WAN port for Public IP is NOT 10.1.1.1. (It must be an IP address
given by your Internet Service Provider (ISP) through the Cable or DSL modem.)