Installation guide

Chapter 5: Troubleshooting
26-Aug-2005 23
Rainbow SuperPro Dongle Problems
This section describes how to resolve some problems you can encounter with the Rainbow
SuperPro dongle device.
Dongle Not Detected
If you receive a message stating the Rainbow SuperPro dongle device cannot be found, it
means the system cannot detect the dongle so it may be disconnected. Check the
connection.
2D Window Not Displayed
If the application opens displaying the 3D window, it means that the demonstration
version is loaded.
> To install the full version
1. Ensure that the dongle is connected.
2. Uninstall the Baby Explorer software (see “Uninstalling the Application” on page 11).
3. Reinstall the Baby Explorer software (see “Installing the Application” on page 5).
Protection System Error
You may receive a “protection system” error when the dongle is installed using a parallel
port (see “Installing the License Dongle” on page 15).
> To resolve this error
1. Confirm that you can print properly.
2. If you can print properly, the error may be BIOS related. When parallel-port devices
are daisy-chained, one of the devices may not work correctly if the BIOS is not
correctly configured. Enter the BIOS setup and verify that the LPT port is set to one
of the following: ECP, ECP+EPP or AT.
3. If the LPT port is configured properly, the problem may be software related. Uninstall
the Baby Explorer software (see “Uninstalling the Application” on page 11), then
reinstall it (see “Installing the Application” on page 5).
4. If the error persists after reinstalling the software, the problem is with the actual
Rainbow SuperPro device.