Installation guide

26-Aug-2005 21
5
Chapter 5: Troubleshooting
This chapter provides techniques that can help you identify and solve common problems
encountered during installation.
Video Capture Problems
This section describes how to resolve some potential problems you can encounter with the
video capture software.
Version Conflict During Driver Installation
If you encounter a “version conflict” during driver installation, you should click Yes to
retain the newer version of the file rather than install an older version.
AMCAP Program Does Not Work Properly
AMCAP is a Microsoft program installed by the Baby Explorer installation package. If the
program does not work properly, first ensure that the system has adequate system
resources (see “Workstation Requirements” on page 1). If so, close down all other
applications and restart the AMCAP program. You may need to restart the workstation to
free up system resources that other applications may not be properly releasing. If you still
encounter problems, you should reinstall the program as described below to ensure it is
installed correctly.
Possible problems with starting up the AMCAP program may also be related to corrupt
system files. Power up errors often display a file name causing the problem. Acquiring the
latest version of a problematic file should clear up the AMCAP power up errors. After the
cause of the problem has been addressed, you should reinstall the AMCAP programs as
described below.
> To reinstall the AMCAP program
1. Connect to the Microsoft web site and install the latest updates for DirectX.
2. Uninstall the Baby Explorer software (see “Uninstalling the Application” on page 11).
3. Reinstall the Baby Explorer software (see “Installing the Application” on page 5).