User`s guide
Remote diagnosis:
The MGCP phone will send status and other messages to the log
server configured in the MGCP phone. The remote log server should run the server
application from D-Link to receive and display these messages. This feature can be
disabled through the browser.
Restore facto y defaults:
If you enter the specified key sequence, the MGCP phone
restores the configurable parameters to default values upon next restart.
r
o
Production testing.
If you enter the specific key sequence, the D-Link MGCP phone will execute a
production test upon next restart. The production test is described later in this section.
8.4. MGCP Troubleshooting
8.4.1. Error Conditions
The D-Link MGCP phone will detect the following error conditions and play the error
tone.
Error tone on network-connection failure
Upon network connection, tone will revert to normal dial tone. The link LED also gives
this information.
Error tone if there is no DHCP server
The phone will revert to normal dial tone on detecting a DHCP server.
Error tone if the MGCP proxy is down on power-up
The phone will revert to normal dial tone on detecting an MGCP server.
Error tone if the called party is not registered.
Some common error situations are described below.
8.4.2. Power-up
No tone on power-up
Check the power adaptor and power source, and restart the phone.
No dial tone on power-up
The MGCP phone takes time to exchange information with DHCP and MGCP call
agent. During this time it will play
call progress t ne
. Then the tone will change to
dial
if the DHCP and connection with call agent is successful. It will play
error tone
if the
DHCP fails or call agent fails
.
Plays error tone on power-up
It means that the information exchange with DHCP or MGCP call agent has failed.
Check your network connection and confirm that DHCP and MGCP call agent are
running. Also, check whether the MGCP phone is configured properly. Restart the
phone and check it.
8.4.3. Making a call
The MGCP phone is powered up properly but plays error tone while making call
Check to confirm the network connection and default gateway status.
Plays call-progress tone
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