User`s guide

DPH-70 User’s Guide
23
8 Appendix B: Troubleshooting
DPH-70 will play the following error messages corresponding to different error conditions. These
messages aid in troubleshooting any problems.
All outgoing calls are PSTN calls. It does not dial in Internet mode.
To make a call in Internet mode, you have to press the DIAL-UP button first. Please refer to
the user manual for more details. If you don’t press DIAL-UP, the DPH-70 will dial out in
PSTN mode.
“Please configure the phone and try again”
This message is played if you try to use DPH-70 without configuring important parameters. You
need to configure the Internet Service Provider (ISP) access parameters and VoIP (Internet
Telephone) calling card parameters to use the phone.
“Please check the phone line and try again”
This message is played if DPH-70 is not connected to the phone line properly. Please check the
phone line connection and try again. Test the phone line with a normal phone if the problem
persists.
If DPH-70 is behind EPBX you may have to program DPH-70 to look for secondary dial tone or
introduce a delay. Please refer to the configuration section for more information.
“Password entered is incorrect. Try again”
If invalid password is entered to access configuration state, this message is played.
“The ISP line is busy, please call after some time”
This message is played when the Internet access line is busy. This may happen during peak
hours.
“The ISP server is not responding”
Heard when the Internet access modem is not responding properly. If this happens please check
the Internet access phone number and country code in the configuration menu. If you call Internet
access phone number from a normal phone you will hear modem noise.
“ISP connection could not be established, try later”
Played when Internet access server is down. Please contact the ISP customer service or try
again after some time.
“Please check your ISP parameters and try again”
This message is played when the configured ISP user name and/or password is incorrect. Please
verify the ISP user name and password.