Installation guide
64
5.10.1 for more details.
Q 002:
The video quality is bad or the picture is grain y
.
A 002:
Try
t
o correct the brightness and contrast settings (see Section 6.3.3) until the picture improves.
Use the auto adjustment feature to correct a flickering video.
Q 003:
Can’t log into the DKVM -IP8.
A 003:
Verify the usern ame and password. Be defau l
t,
the user ”super” has the password ”pass”. Also,
ensure that the web browser is configured
t
o accept cookies.
Q 004:
The Remote Console wind ow can’t con nect to the ho
st.
A 004:
A firewall may be preventing access to the Remote Console. Make sure that TCP port numbers 80
or 443 are open for incoming TCP connection es
t
ablishmen ts.
Q 005:
No connection can be established to the DKVM -IP8.
A 005:
Check whether
t
he network connection is working (ping the
IP
address of device).
If
not, check the
network hardware and check
if
the device is powered on. Check whether
t
he
IP
address of
t
he
device and all other
I
P related settings are correct. Check that there isn’t an
IP
conflict on
t
he
network (multiple devices using the same
IP
address). Verify that the entire
IP
infrastructu re of your
LAN, like routers etc., are correctly configured.
Q 006:
Special key combinations, e.g
.
<Alt>+<F2>, <Alt>+<F3> are intercepted by the console system and
not transmitted to the ho
st.
A 006:
A ’Hot-key’ needs to be defin ed for special key combinations. See Section 5.10.1 for more details.
Q 007:
The web interface of the device looks abnormal.
A 007:
Ensure the web browser cache settings are correct. Particularl y
,
check that the cache settings are
not set to ”Never check
f
or newer pages”. Otherwise, the device interface may be loaded from the
browser cache and not from the device.
Q 008:
Windows XP doesn’t awake from standby mode.
A 008:
This is likely a Windows XP problem. Try not to move the mouse when XP goes into s tandby mode.
Q 009:
Can’t upload the signed cert
if
icate in MacOS X
.
A 009:
If
an ’internal error’ occurs while uploading the signed certificat e
,
either change the extension of the
file to
.txt
or add a file helper using the Internet Explorer preferences for this type of file. Make sure
that the encoding is plain text and the checkbox ’use for outgoing’ is checked.
If
this does no
t
work,
try using a Mozilla based browse r
.
Q 010:
Every time
I
open a dialog box with some buttons, the mouse pointers are no
t
synchronous
anymore
A 010:
Ensure that the
f
eature “Automatically move mou se pointer to the default butt on of dialog boxes” is
disabled on the host syst em
.
Q 011
:
The computer boots up fine, but the keyboard doesn’t work
A 011
:
Make sure the keyboard works when directly plugg ed into the compute r
.
Don’
t
press any keys on
the keyboard while the selected computer is booting up. Otherwise,
it
might cause a keyboard
erro r
.
Try a dif
f
erent keyboard, but use only a 101, 102 or 104 -key keyboard.
Q 012
:
The power switch is of
f,
bu
t t
he switch is still on or power adapter is unplugg ed from the switch, but
t
he switch is still on.
A 012
:
The
DKVM-IP8
draws
t
he power source from the power adapter and the connected PC’s PS/2 port.
On some PC’s the PS/2 port can supply enough power for the switch, but some PC ’s PS/2 port