Specifications

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•
The customer must submit with the product as part of the claim a
written description of the Hardware defect or Software
nonconformance in sufficient detail to allow D-Link to confirm the
same.
• The original product owner must obtain a Return Material
Authorization (“RMA”) number from the Authorized D-Link Service
Office and, if requested, provide written proof of purchase of the
product (such as a copy of the dated purchase invoice for the product)
before the warranty service is provided.
•
After an RMA number is issued, the defective product must be
packaged securely in the original or other suitable shipping package
to ensure that it will not be damaged in transit, and the RMA number
must be prominently marked on the outside of the package. Do not
include any manuals or accessories in the shipping package. D-Link
will only replace the defective portion of the Product and will not ship
back any accessories.
• The customer is responsible for all in-bound shipping charges to D-
Link. No Cash on Delivery (“COD”) is allowed. Products sent COD
will either be rejected by D-Link or become the property of D-Link.
Products shall be fully insured by the customer and shipped to D-Link
Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708.
D-Link will not be held responsible for any packages that are lost in
transit to D-Link. The repaired or replaced packages will be shipped
to the customer via UPS Ground or any common carrier selected by
D-Link, with shipping charges prepaid. Expedited shipping is available
if shipping charges are prepaid by the customer and upon request.
D-Link may reject or return any product that is not packaged and shipped in
strict compliance with the foregoing requirements, or for which an RMA number
is not visible from the outside of the package. The product owner agrees to pay
D-Link’s reasonable handling and return shipping charges for any product that
is not packaged and shipped in accordance with the foregoing requirements, or
that is determined by D-Link not to be defective or non-conforming.
What Is Not Covered:
This limited warranty provided by D-Link does not cover:
Products, if in D-Link’s judgment, have been subjected to abuse, accident,
alteration, modification, tampering, negligence, misuse, faulty installation, lack
of reasonable care, repair or service in any way that is not contemplated in the
documentation for the product, or if the model or serial number has been altered,
tampered with, defaced or removed; Initial installation, installation and removal
of the product for repair, and shipping costs; Operational adjustments covered
in the operating manual for the product, and normal maintenance; Damage that