User manual

7.6. Technical Support

This section of the web interface allows the user to easily download a file of useful troubleshooting

information that can be emailed to technical support personnel.

After clicking on the button Download support file, a file is automatically generated by the

NetDefendOS and downloaded to the web interface and can be saved to the local disk.

The techsupport CLI Command

This file contains the same information that can also be generated on a console with the CLI

command:

DFL-160:/> techsupport

7.6. Technical Support Chapter 7. The Maintenance Menu