Specifications

41D-Link DCS-1100/1130 User Manual
Section 5 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DCS-1100/1130.
Readthefollowingdescriptionsifyouarehavingproblems.(TheexamplesbelowareillustratedinWindows
®
Vista
™
and XP. If you have a different operating system, the screenshots on your computer will look similar to the following
examples.)
1. What is Remote Access? How do I enable it?
RemoteAccessallowsyoutoaccessyourcamerafromanyPCconnectedtotheInternetthroughawebbrowser.This
letsyouviewyourcamerafeedandmanageyourcamera’ssettingswhenyou’reawayfromhome.
ToenableRemoteAccess,simplygothroughtheCameraInstallationWizardincludedontheInstallationCDthatcame
in your package. You can also download the wizard from the following websites:
DCS-1100: http://dcs-1100.mydlink.com
DCS-1130: http://dcs-1130.mydlink.com
Aftergoingthroughthewizard,youshouldseeRemoteStatus:Enabledonthesummarypage.
IfyouseeRemoteStatus:Disabled,makesurethat:
...the front LED on your camera is lit solid green
...your Internet connection is working
...yourrouter’sLAN&WANconnectionsareworkingproperly
...your router has UPnP enabled (if your router does not support UPnP, please refer to Appendix A)
...your router can get a public IP
...yourrouterisupgradedtothelatestrmware
...you have tried rebooting your router by unplugging it, then plugging it back in
After checking the above items, you can click the RetrybuttontorefreshthesummaryscreentoseeifRemoteAccess
has been enabled.