User's Manual
86
D
-
Link
D
A
P
-
2330
U
ser
M
anual
S
e
c
tion
6
-
T
r
oubleshooting
T
r
oubleshooting
This chapter provides solutions
to
problems
that
can occur
during the
installation and operation
of the
DAP-2330. Read
the
f
ollo
wing
descriptions
if
you are having problems
.
(The examples
below
are
illustrated
in
W
indo
w
s®
XP.
If
you have a
different
operating system,
the
screenshots
on
your computer
will look
similar
to the following
examples.)
Why can
’
t
I
access
the
web-based
configuration
utilit
y?
When
entering
the
IP address
of the
D-Link access
point
(192.168.0.50
for
example), you are
not
connecting
to
a website
on the
Internet
or
have
t
o
be
c
onnec
t
ed
to the
I
n
t
er
net
.
The device has
the utility built-in to
a ROM chip
in the
device
itself
.
Your computer must be
on the
same IP
subnet
t
o
connect
to the
web-based
utilit
y
.
• Make
sur
e
y
ou
ha
v
e
an
updated
Java-enabled web br
o
w
ser
.
We
r
ec
ommend
the
following:
•
Internet
Explorer
7.0
or
higher
,
Chr
ome
,
Firefox,
or
Safari
4
or
higher
•
Verify physical connectivity
by
checking
for
solid
link
lights
on the
devic
e
.
If
you
do not get
a solid
link
ligh
t
,
try
using a
different
cable
or
c
onnec
t
to a
different
port
on
the
device
if
possible
.
I
f
the
computer
is
tur
ned
off
,
the
link
light
may
not
be
on.
•
Disable any
internet
security sof
t
w
ar
e
running on the
c
omput
er
.
S
of
t
w
ar
e
firewalls such
as Zone Alarm, Black Ice,
S
yga
t
e
,
Norton
Personal
F
ir
ew
all
,
and
W
indo
w
s®
fir
ew
all
may
block
acc
ess
t
o
the
c
onfigur
a
tion
pages
.
Check
the
help
files
included
with
y
our
fir
ew
all
sof
t
w
ar
e
f
or
mor
e
inf
or
ma
tion
on
disabling
or
c
onfigur
ing
it
.
• C
onfigur
e
your Internet
settings:
Go
to
S
tar
t
>
S
ettings
>
Control Panel.
Double-click
the
Internet Options
Icon. From
the
S
ecur
it
y
tab
,
click
the button to
restore
the
settings
to their
defaults
.
Click
the
C
onnec
tion
tab
and
set
the
dial-up
option to
Never
Dial
a
C
onnec
tion.
Click
the
LAN
S
ettings
butt
on.
M
ake
sur
e
nothing
is
checked
.
Click
OK
.
G
o
to
the
Advanced
tab
and
click
the
button to
restore these settings
to their
defaults
.
Click
OK
thr
ee
times
.
Close
your web browser
(if
open) and
open
it
.
•
A
cc
ess
the
w
eb
managemen
t
.
Open
y
our
w
eb
browser and
en
t
er
the
IP
addr
ess
of
y
our
D-Link
acc
ess
point
in
the
addr
ess
bar
.
T
his
should
open
the
log
in
page
f
or
your the
web
managemen
t
.
•
I
f
y
ou
still
cannot
acc
ess
the
c
onfigur
a
tion,
unplug
the
po
w
er
t
o
the
acc
ess
point
f
or
10
sec
onds
and
plug
back
in.
W
ait
about
30
sec
onds
and
tr
y
acc
essing
the
configuration.
I
f
y
ou
ha
v
e
multiple
c
omput
ers
,
tr
y
c
onnec
ting
using
a
different
c
omput
er
.
W
ha
t
can
I do if I forgot my
passw
or
d?
If
you
forgot
your
passw
or
d
,
you must reset your access poin
t
.
Unfortuna
t
ely
,
this process
will
change all your settings back
to the
factory
defaults
.
To reset
the
access poin
t
,
loca
t
e
the
reset
button
(hole)
on the
rear panel
of the
unit
.
With
the
access
point
powered on, use a paperclip
to hold the
button down
for 10
sec
onds
.
Release the
button
and the access
point will
go
through
its reboot pr
oc
ess
.
Wait about 30 seconds
to
access the
acc
ess
poin
t
.
The default
IP address is 192.168.0.50. When
logging
in,
the
username is admin and leave
the
password
box empt
y
.