Product Card Part 1

Troubleshooting

2. I cannot connect to the access point or the wireless router.

•

Make sure that the SSID on the WCB-B13 Cardbus adapter is exactly

the same as the SSID on the Access Point or wireless router.

3. The WCB-B13 Power and Link lights are not on.

•

Check to see if the WCB-B13 Cardbus adapter is firmly inserted into a

PC Cardbus slot.

4. I forgot my Encryption key.

• Reset the Access Point to its factory default settings and restore the

WCB-B13 Wireless Cardbus Adapter to the factory default settings.

(The default settings are listed in Ch.5:

Using the Configuration

Utility in this manual.)

5. The computer does not recognize the WCB-B13 Wireless Adapter.

•

Make sure that the WCB-B13 Wireless Adapter is properly seated in

the computer’s Cardbus slot.

•

If Windows does not detect the hardware upon insertion of the

adapter, make sure to completely remove drivers that were

previously loaded. To remove the drivers, do the following:

A. Under Tools> select Folder Options…> select View >

under Hidden files and folders > select Show hidden

files and folders

Uncheck

Hide extension for known file types

> click on

Apply

C. Search for the files TIACXLN.INF and TIACXLN.SYS.

Remove these files from the INF and SYSTEM32

(DRIVERS) folders in the Windows directory. Note:

Windows XP and Windows 2000 will rename .inf files that

have not received WHQL certification into oem.inf files (e.g.,

oem1.inf.)

6. The computer with the WCB-B13 installed is unable to connect to the

wireless network.

•

Check that the LED indicators for the broadband modem are

indicating normal activity. If not, there may be a problem with the

broadband connection.