User's Manual

17
3- If steps 1 & 2 do not solve the problem, reset your devices. For your HaptiSync Hub: press the power button, wait 5
seconds, disconnect the power cable and then reconnect it after 5 seconds. Press the power button to restart the Hub. For
your Haptic System: remove the power cable, wait 10 seconds and then reconnect it.
4- If the system is not operating properly, check the LED status on the back panel of the seat (Jaymar Lifestyle and Living
models only) or on the KineChain Adapter (KCA) on the G1 Haptic System:
Seat Rear Panel
KineChain Adapter
(KCA)
Possible Cause
Solution
Normal operation
Normal operation
Communication problem
Make sure that the flat cable is properly
connected to the NEXT port (models with a
rear panel) or the KineChain OUT port (G1
models).
Try replacing the CAT.5E shielded cable
between your HaptiSync Hub and the seat
and/or between seats (for a multiple seat
setup).
Communication problem
Verify that the CAT5E cable from the ACM G1
port (models with a rear panel) or the ACM
OUT (G1 models) cable to the motor drive is
properly connected.
Try replacing the CAT5E cable on the ACM G1
Defective actuator
Call your reseller
Could be an error on one
or more actuators.
Verify whether there is a cable or an object
blocking the movement of the actuator(s).
If the problem you are experiencing is not listed above, please contact your reseller.
APPENDIX A: CONNECTIONS FOR JAYMAR LIFESTYLE & LIVING MODELS
These models are equipped with a rear panel to simplify the connections:
Seat Rear Panel
KineChain Adapter (KCA)
* Ignore 1
st
and 3
rd
LEDs
ACTUATOR
SEAT
ACTUATOR
SEAT
Actuator Fault
Seat Mode
Actuator Fault
Seat Mode
Actuator Fault
Seat Mode
Actuator Fault
Seat Mode
ACTUATOR
SEAT
ACTUATOR
SEAT
Actuator Fault
Seat Mode
ACTUATOR
SEAT