User guide

Page 62 AudioCore Version 8.40
AudioCore Version 8.40AudioCore Version 8.40
AudioCore Version 8.40
Troubleshooting
Please ensure that any changes to your computer’s network settings, the Wiser settings, or the connected
XTA processors’ interface setting take place with AudioCore OFF-LINE.
Firstly, check again to see if the Netgear card has been able to find anything – see page 56 for details.
If there are still connection problems, it might be worth checking to see what IP addresses are being used by any Ethernet
devices connected to the computer. This is done through a ‘DOS Prompt’ window: Click Start, then ‘Run’ and type
‘Command’ in the list box.
This will open a ‘DOS Prompt’ window.
Within this window, type in
ipconfig /all
ipconfig /all ipconfig /all
ipconfig /all
(with a space after the
‘ipconfig’ command). This
will display information similar
to that shown below:
As can be seen in this
example, the Netgear card is
set up on IP Address
192.168.7.7 and the Subnet
Mask is set to 255.255.0.0
If this does not correspond to the settings input as described earlier in this
section, review the settings and make sure that the check box labelled ‘Use
Windows to configure my wireless network settings is UNCHECKED.
This is the second tab available after clicking on the ‘Properties’ button as
explained at the start of this section.
If this all seems OK, and the IP address is what it should be, it is worth
checking at a low level to see if the Wiser can be located.
Open a ‘DOS Prompt’ window as before
and type in
ping 192.168.224.226
ping 192.168.224.226 ping 192.168.224.226
ping 192.168.224.226
(with a space after the ‘ping’ command)
and press Enter.
This will try to find the device in the network by sending a series of small bursts (or packets) of information addressed
directly to the device, and will display the reply (if any). A typical outcome is shown here.