Service manual

Cybex Total Access Owner’s Manual
Customer
Service
Page 3-1
3 - Customer Service
Contacting Service
Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m. Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300
or fax [phone].
Find information on the web at www.eCybex.com or by e-mail at [e-mail].
Ordering Parts
Fax your order to 508-533-5183. To speak with a customer service representative, call 888-462-9239 (for
customers living within the USA) or 508-533-4300 (for customers outside the USA). You may also contact
us through e-mail at [e-mail].
Having the following information ready when calling will assist our Cybex representatives in serving you.
Unit Serial Number•
Product Name•
The unit serial number and product name can be found on the serial number decal. See Chapter 6 for
exact location of serial number decal.
Part Description•
Part Number•
Part descriptions and part numbers are located in Chapter 6 of this manual.
Shipping Address•
Contact Name•
In addition to your shipping address and contact name, your account number is helpful but not required.