User guide

D: Troubleshooting
Our Technical Support staff is ready to assist you with any installation or
hardware problems you encounter with your Cybex product. If a problem
should develop, follow the steps below for the fastest possible service:
1. Check the troubleshooting tables below to see if the problem can be
resolved by following the procedures outlined.
2. If you are unable to find a resolution, recreate the problem when possible.
Fill out the Problem Report in Appendix E completely.
3. Call Cybex Technical Support for assistance. Have your Problem Report
with you when you call or fax it to Technical Support directly. To
expedite assistance, have this manual available, along with a copy of
your invoice giving the date purchased and other identifying data.
Symptom Action
No status light Verify unit is turned on. Check power cable. If the
problem persists, contact Cybex Technical Support.
Unable to hot-key switch to Check the power indicator on the OSD screen to ensure
a channel that the system in question is powered.
Verify that you are not in secure mode. (No lock symbol
on OSD screen.)
No video Verify that the video cable between the computer and the
AutoView 424 is correctly connected. Verify that the
monitor cable is correctly connected to the AutoView 424.
Power down the computer. Connect the monitor directly
to the computer and power up again. If the monitor
operates correctly direct to the computer, contact Cybex
Technical Support. If it does not, try another monitor.
Mouse jumps or “hugs” screen If the mouse has been hot-plugged while running in
Windows, you may need to close and restart Windows.
If the mouse still does not function, try the mouse
resynchronization command <ZM>. (For instructions on
command mode, see 'Basic Operations'.) If the problem
persists, contact Cybex Technical Support.
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Appendices