Specifications

57
TECHNICAL SUPPORT AND SERVICE
Should you need technical information e.g. for the assembly, expansion or compatibility of
your system configuration, please refer to your retailer, who will advise you with
corresponding competence and offer you the suitable expansion products. The experienced
AMIGA- resp. phase 5 digital products retailers have the necessary knowledge as well as
additional service information, which will contribute to fast problem solution in case of simple
technical problems or compatibility matters. Also for the assessment of possible guarantee
cases (please also refer to the chapter "Handling of guarantee cases, returns") your retailer
can assist you.
Furthermore, you will receive comprehensive support information through our World Wide
Web-server in the Internet. You will reach our homepage under:
F http://www.phase5.de
Here you can request all sorts of technical information to actual and future products, which
are important for general information or technical support. These information are permanently
actualized, and contain e.g. hints to tested and suitable hardware expansions or well-known
error sources and compatibility restrictions as well as tips and infos for solving occuring
problems. Of course actual software updates can be downloaded as well.
Actual updates of software drivers for our products, as far as available, can also be obtained
through our FTP-server. You will reach our server under:
F ftp://ftp.phase5.de
Should your retailer at times be unable to help you, or you have no access to our electronic
support media, please refer in writing, by fax or by phone to our support department (see
next chapter "Support, guarantee handling, returning ").
SUPPORT, GUARANTEE HANDLING, RETURNS
For the handling of guarantee cases, in Germany please contact:
phase 5 digital products
In der Au 27
D-61440 Oberursel
Germany
Support department:
Phone: [phone]
Fax: [phone]
In all other countries kindly directly contact our distributors or your retailer for the handling of
guarantees. Please be aware that returns will only by accepted after advance agreement and
authorization through our support. This assigns a RMA-number, which has to be marked
good legibly on the return package. Please be aware that returns without RMA-number
cannot be handled. Also, unfree returns are not accepted.
PowerUP - Amiga Goes PowerPC
http://powerup.amigaworld.de