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Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Copyright ® © Cyberview Technology Limited 2007 This document has been prepared by Cyberview Technology Limited and, subject to any existing agreements or rights of other parties; Cyberview Technology Limited is the owner of the copyright of this document.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Table of Contents 1. Preface ......................................................................................................................................... 5 1.1 Who should read this guide ................................................................................................ 5 1.2 Related documents ....................................................................................................
Cyberview scanner and thermal printer - Installation and User Manual 12.2 15 October 2007 Changing printer paper: CST7001 printer ....................................................................... 30 Appendix A. Safety Instructions Appendix B. Barcode Default Resets ............................................................................................. 33 Appendix C. CST5000 HIGH PERFORMANCE GREYSCALE SCANNER .................................... 35 Appendix D.
Cyberview scanner and thermal printer - Installation and User Manual 1. 15 October 2007 Preface This document contains details on: Installing Cyberview printer and scanner driver software, Installing the Cyberview printer and scanner SDK files, Setting up printer and scanner hardware, Using the printer and scanner. The configuration methods discussed in this document have been tested and approved by Cyberview. Configurations other than those detailed in this document may result in system malfunction.
Cyberview scanner and thermal printer - Installation and User Manual 2. 15 October 2007 Hardware Cyberview printer and scanners: Device Model number Connector type Scanner CST 5000-20001 ECP Scanner CST 5000-20002 USB Epson printer CST 7000-00002 ECP Epson printer CST 7000-00003 USB XAC printer CST 7001-00003 ECP XAC printer CST 7001-00004 USB Image Connectors and accessories: Item Details New power supply C5 clover leaf power connector with Kycon KPP 4 pin connectors.
Cyberview scanner and thermal printer - Installation and User Manual 3. Installing Printer and Scanner Software 3.1 Supported platforms 15 October 2007 For simplicity, throughout this document the two types of supported scanner and printer are referred to as: ECP printer and ECP scanner, and USB printer and USB scanner depending on the device‟s connection type.
Cyberview scanner and thermal printer - Installation and User Manual 3.1.4 15 October 2007 Motherboard – ECP devices The x86 board must support the ECP mode and 8-bit DMA if using ECP devices. Hardware configurations have been tested on the following chipsets: PCI/ISA bridge: Super I/O: 82371XX or compatible (supports DMA Type F) PC87338XXX, PC87306XXX and FDC37C66X for When DMA Type F is available, data transfer rates on the ECP interface is increased by up to 30% over standard DMA.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 printer port on your PC you will be using to connect the printer. This will usually be LPT1 unless your PC has two printer ports and one is already in use by a non-Cyberview device. 4. Click Next. 5. The driver installation should complete and prompt you to click Finish when done. To install driver software ONLY (LPTUSB upgrade) from an MSI: 1. Ensure the printer and scanner are NOT connected to the target PC. 2.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 service for that port and configure its interrupt settings. This will usually be LPT1 unless your PC has two printer ports and one is already in use by a non-Cyberview device. If your machine does not have a parallel port, please select „USB only‟. 6. Click Next. The driver installation should complete and prompt you to click Finish when done. 3.2.
Cyberview scanner and thermal printer - Installation and User Manual 3.3 15 October 2007 Drivers 95, Windows 98, and Windows Me. These are included on the installation for completeness and should only require installation if they are specifically needed. Additional DLLs DLL and library files created for specific interface projects. Contact Cyberview for more information. Sample Files Sample betting slips and sample interface code.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 IF the above values are not configured, set them as in the following: a) Click Change Setting... b) Use the drop-down arrow to select a Basic Configuration 000x. Image 4 Image 5 c) If DMA shows a „?‟ then double-click it to display the dialog shown in image 5. Set the value to 3 and ensure that Conflict Information field displays: No devices are conflicting.
Cyberview scanner and thermal printer - Installation and User Manual 4. 15 October 2007 Setting-up Hardware The method for data connections for ECP devices is different between ECP and USB devices. USB devices connect separately, ECP devices connect in „daisy-chain‟. 4.1 Connecting the printer Press-in release latch using a screw driver 1. Place the printer upside down. 2. Insert the tip of a small flat screwdriver into each latch access hole and gently pry each end up. 3.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Avoid over-tightening the locking screws on the ECP printer as this may result in later difficult removal or even screw shaft damage. It is important to hold the metal base in place while inserting the connections to avoid damaging the internal electronic components. 4. Replace the trap door and gently snap catches into place. 4.
Cyberview scanner and thermal printer - Installation and User Manual 5. 15 October 2007 Powering-On the Devices To power-on the devices: 1. Ensure that the power plug is properly inserted in the power board and that the power board ON switch is activated. 2. If the power board is fitted with a light indicator, verify that the light is illuminated. 3. Verify that the scanner green power-on light is on. Power indicator light 4. For ECP printers only, verify that the red barcode reader light is on.
Cyberview scanner and thermal printer - Installation and User Manual 6. 15 October 2007 Completing the Driver Installation (USB devices) Once the device drivers are installed and physically connected to the PC and to the power supply, reboot your PC. When Windows resumes it should detect the new hardware. Do the following to complete the driver installation: 1. From the Welcome dialog, select Install from a list or specific location (Advanced). Click Next. 2.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 4. The Wizard installs the scanner software. Click Finish when complete. 5. Successfully installed and connected USB scanners will have an entry in Windows Device Manager. To check this: Control Panel > Administrative Tools > Computer Management > Device Manager > Universal Serial Bus controllers. The scanner entry will be listed as, Cyberview USB High Speed Scanner.
Cyberview scanner and thermal printer - Installation and User Manual 7. 15 October 2007 Scanner Functional Verification Verification of scanner function is performed using the Cyberview EngBench utility supplied with the SDK installation. 7.1 Installing EngBench EngBench is a PC hardware independent executable. Using EngBench you can test all printer and scanner operations as well as some specific terminal functions.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 “Init KO” indicates scanner is not functioning 5. To restart the initialization sequence, click 6. The scanner cannot operate until the Init OK: message is displayed. 7.3 Calibrating the scanner The following calibration procedure is to be performed using photo-quality white paper specially cut with a 223 mm width. Using other white paper for scanner calibration may result in scanning errors.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 223 mm width 5. While holding the calibration paper in the scanner input guide, click OK on the Insert White Paper dialog box. 6. The calibration paper moves forward and backward for a few seconds. When the calibration is complete, the scanner releases the paper. 7.4 Verifying scanner operation 1. Take a valid reference slip such as the 49’s Quickslip and insert it into the scanner. Examine the image displayed.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 2. Ensure that there are green boxes on the screen around the boxes that have been filed-in with a cross on the slip. If the expected image is not obtained: Ensure that the slip has been inserted in the proper direction. If the expected image is not obtained, verify with your helpdesk that the slip is a valid slip, i.e., that the form code has been registered in the cross02.
Cyberview scanner and thermal printer - Installation and User Manual 8. Testing the Printer 8.1 Removing transit packaging (CST7000 printer only) 15 October 2007 CST7000 printers require the removal of the orange transit clip prior to operating the printer. To do this: 1 2 Black lever Orange transit clip Open printer mechanism and release the black lever. 8.2 Remove the orange transit clip. Close the black lever, and close the printer mechanism.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 2. Click LoopTextReceipt. Check that Test patterns are printed. 3. Click StopLoop to end the test. 8.3 Verifying the barcode reader Take a reference ticket with a valid barcode, present it in front of the barcode reader and examine the Status Area or the Messages window to insure that the barcode is properly decoded.
Cyberview scanner and thermal printer - Installation and User Manual 9. 15 October 2007 Scanning Slips Output Guide Input Guide Slips are inserted into the scanner input guide and released from the output guide. Scanners feature an anti-jam mechanism that prevents the paper being crunched and torn if improperly inserted. Scanners will refuse to take a document if it is placed too close to a side, and will reverse feed a document that is excessively skewed.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 10. Reading barcodes Slowly slide down receipt against barcode reader window. Alternatively, hold the barcode up to 1-inch away from the reader window. The bottom edge of a receipt must be aligned with the horizontal aspect of the barcode reader for the barcode to be decoded. Whenever the barcode reader fails to decode receipt slips after multiple attempts, scan the special barcode codes contained on page 33.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 11. Scanner Maintenance 11.1 Routine cleaning Perform the following cleaning procedure: every week, whenever black lines appear on the scanned image, or when scanning errors occur. 1 2 Remove the scanner cover by holding at both ends and pulling upwards. Locate the two green lock levers that secure the feed roller. Place both thumbs on these lock levers, and push backwards until both levers are oriented upwards.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 11.2 Removing foreign objects If it becomes necessary to open the scanner case to remove, for example, an object that has fallen into the scanner, proceed as instructed below. 1 2 Remove the scanner cover by lifting it from the main unit. 3 Locate the plastic case release latches inside the scanner. Gently pull them to release the rear casing. Once released, remove the rear casing.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 12. Printer Maintenance 12.1 Changing printer paper: CST7000 printer Appendix Thermal Paper Specification on page 38 details the paper requirements for Cyberview scanners. a) Remove paper roll 1 2 Lift up the cover. 3 Swing back the paper cutter. 4 Release the paper release lever. Release and remove flange. Lift out the paper roll and holder.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 b) Install fresh paper roll 1 Rotate until both flanges are aligned and locked. 3 With the green lever in the upright position feed paper under black roller. 2 IMPORTANT: Ensure the flange heels are seated correctly in the printer roll holds. 4 Flip down the release lever. Paper autofeeds if an autofeed mechanism is installed, and if power is ON. 5 6 Tear off excess paper ensuring the tear is clean.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 12.2 Changing printer paper: CST7001 printer Appendix Thermal Paper Specification on page 38 details the paper requirements for Cyberview scanners. a) Remove paper roll 1 2 Lift up the cover. Swing printer jaws back. Remove printer paper from beneath plastic guide. Lift out the paper roll and holder. 3 Release and remove flange.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 b) Install fresh roll 1 Rotate until both flanges are aligned and locked. 3 2 IMPORTANT: Ensure the flange heels are seated correctly in the printer roll holds. 4 Feed paper through jaws. IMPORTANT: Feed paper under plastic guide. 5 6 Close jaws and tear off excess paper. Close case when done. Ensure the paper will feed correctly. To do this; activate the EngBench program and select the Test dialog.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Appendix A. Safety Instructions These instructions must be read before operating equipment This product was designed and manufactured to meet strict quality and safety standards. There are, however, some installation and operation precautions which should be observed. 1. Read and retain Instructions – All the safety and operating instructions should be read before the unit is operated and retained for future reference.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Appendix B. Barcode Default Resets Note: The following barcode sequences reset the default Cyberview-supported configuration. Contact Cyberview for non-default configuration reset codes. 6 LED Barcode Readers The following procedure is only for barcode readers that have 6 LED lights, other readers have only two.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 START END Set All Defaults only when above programming is unsuccessful.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Appendix C. CST5000 HIGH PERFORMANCE GREYSCALE SCANNER High performance scanner Real-time document entry Bank checks Insurance/medical claims Transportation way bills Airline tickets Wager/lottery/betting coupons/receipts Retail backend management Expenses reports, test reports, etc...
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Appendix D. CST7000 High Capacity Thermal Printer Specification High Capacity Thermal Printer Ø 200mm paper roll 80mm or 82.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Appendix E.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Appendix F. Thermal Paper Specification Print Side Outside thermal coated Inside thermal coated End of roll indicator Ricoh 130 LSB Thermal coated side, see table below Core: Inside Ø 25 mm Note: Plastic “not fixed to paper” Recommended paper: Ricoh 130LSB.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Appendix G.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 Appendix H. Manual Driver Installation If installing the ECP printer and scanner: 1. Navigate to: \Device Drivers\WinNT4_2K_XP\Ecp\ V100133_061212 2. Copy cy.sys into: C:\windows\system32\drivers\ If installing the USB printer and scanner: 1. Navigate to: \Device Drivers\WinNT4_2K_XP\usb 2. Copy ezusb.sys into: C:\windows\system32\drivers\ 3.
Cyberview scanner and thermal printer - Installation and User Manual 15 October 2007 If the driver is running properly, set the start type to Automatic in the device manager: To access the Automatic setting for the driver: 1. Navigate to: START > Settings > Control Panel > System > Hardware > Device Manager 2. Click the View menu and enable Show hidden devices Image 7 3. Select Non-Plug and Play Drivers in the driver‟s tree.
Cyberview scanner and thermal printer - Installation and User Manual 4. 15 October 2007 Select Cy in the Non-Plug and Play Drivers tree. If the device is not displayed, you may need to reboot your PC. Image 8 5. In the General tab, check that the message: This device is working properly is displayed.
Cyberview scanner and thermal printer - Installation and User Manual 6. 15 October 2007 In the Driver tab, select Automatic as the startup option. Image 10 The driver will now automatically load on subsequent boots.
