User Manual
78
Appendix
You cannot open a con-
nection from a wireless
device to the Gigaset
SE587 WLAN dsl.
The wireless network adapter is not using the correct SSID.
ì
Connect the wireless clients to the wireless network
with the correct SSID.
Encryption is possibly enabled on the Gigaset SE587 WLAN
dsl but not on the wireless network adapter, or it is not using
the correct key, or it is using another type of encryption.
ì
Activate the same encryption on the network adapter
with the correct key (see page 31).
If you do not know the key, you will have to reset the
Gigaset SE587 WLAN dsl (see page 7).
Warning: Please bear in mind that this will return all the
configuration settings to the factory settings.
The Wireless Network function is deactivated.
ì
Check whether the Wireless Network function is deac-
tivated and, if so, activate it (see page 29).
The PC does not have a wireless connection.
ì
Use the Windows device manager (My Computer –
Properties) to check whether the network connection is
functioning. If you see a red cross or a question mark,
then the driver may not have been installed or there is a
resource conflict. Follow the Windows instructions to
remedy the problem.
The Gigaset SE587
WLAN dsl or other PCs
cannot be reached by a
PC in the connected
LAN with a ping com-
mand.
ì
Make sure that the network is configured correctly on all
the PCs in the local network.
ì
Check that the IP addresses have been correctly config-
ured. In most cases you can use the DHCP function of
the Gigaset SE587 WLAN dsl to assign dynamic
addresses to the PCs in the LAN. In this case, you must
configure the TCP/IP settings of all the PCs so that they
obtain their IP address automatically.
If you configure the IP addresses in the LAN manually,
remember to use subnet mask 255.255.255.x. This
means that the first three parts of the IP address on each
PC and the Gigaset SE587 WLAN dsl must be identical.
The device must also be configured as DNS server.
Detailed information on network configuration can be
found from page 45 onwards.
Symptom Possible cause and remedial actions