Owners manual

6
Copyright © 2009 CyberPower Systems, Inc.
Customer Service
If the battery pack requests further service, please refer to the following information:
1. Call us at [phone] or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave.
E., STE 400, Shakopee, MN 55379 or send us an e-mail message at [e-mail] for
instructions.
2. When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of
Connected Equipment. Have information on all applicable insurance or other resources of
recovery/payment that are available to the Initial Customer and Request a Claim Number.
3. You must provide a dated Proof-of-Purchase receipt (or other proof of the original purchase)
and provide a description of the defect.
4. Pack and ship the product to CyberPower and, if requested, the item(s) of Connected
Equipment, a repair cost estimate for the damage to the Connected Equipment, and all claim
forms that CyberPower provides to you. Show the Claim Number on the shipping label or
include it with the product.
You must prepay all shipping costs, you are responsible for packaging and shipment,
and you must pay the cost of the repair estimate.
Product Registration
CyberPower requests that you complete and return the Warranty Registration Card enclosed
with the Product or register the Product at its website (www.cpsww.com) to establish that you
are the Initial Customer of the Product, and therefore entitled coverage under the Limited
Warranty and the Connected Equipment Guarantee. (Registration is not required for coverage,
but note: if you do not register your purchase, you will be required to provide proof of
purchase.)
1 Year Limited Warranty
By purchasing a recertified CyberPower UPS in the United States or Canada, the original
end-user consumer purchaser (referred to as the "Initial Customer") receives a 1 Year limited
warranty.
1 Year Limited Warranty.
The Initial Customer receives a 1 Year limited warranty explained below (referred to as the "1
Year Limited Warranty") for the UPS (referred to as the "UPS").
If you are the Initial Customer, you are asked to read the following terms and conditions
carefully before using the UPS. By using the UPS you consent to be bound by and become a
party to the terms and conditions of the 1 Year Limited Warranty provided in this document. If
you do not agree to the terms and conditions of the 1 Year Limited Warranty, you should return
the UPS for a full refund prior to using it.
CyberPower warrants to you, the Initial Customer, that the UPS will be free from defects in
material and workmanship for 1 Year from the date of original purchase, subject to the terms of
this 1 Year Limited Warranty. This 1 Year Limited Warranty gives you specific rights and you
may have other rights, which vary from State to State or Province to Province.
Making a 1 Year Limited Warranty Claim.
To make a 1 Year Limited Warranty claim, you must do the following:
1. Provide proof of purchase (for example, a sales receipt) that establishes you as the Initial
Customer (the original end-user consumer purchaser) of the UPS and prove that the UPS was
purchased within 1 Year of the failure of the UPS.
2. Call CyberPower at [phone] (toll free), write to CyberPower at 4241 12th Ave E,