User Manual

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XMPP Instant Messaging service
To use XMPP Instant Messaging, users must provide a unique XMPP Instant Messaging Service account as a sender
and assign different account as a receiver on Event Action/Notification Recipient page.
 Activate: Specifies whether the Agent/Client XMPP Instant Messaging service to notification is active or inactive.
 Service address: Sets the XMPP server address according to your XMPP Server configuration. Select Google
Talk to use predefined settings for Google Talk service.
 Service name: Sets the service name on an XMPP Instant Messaging server. This option is usually not required.
Contact the systems administrator of the server for the service name if required.
 Service port: The port number which the XMPP Instant Messaging server will use.
 Account: Sets the account to access the XMPP Instant Messaging server.
 Password: Sets the password for the account.
Note: In order to make sure that the sender can send the XMPP notification to recipients, recipients should accept the
invitation from sender.
Messenger Service/Terminal Services/Remote Desktop Services
Messenger service
Messenger Service/Terminal Services/Remote Desktop Service only works on Windows platforms. Options are
explained below:
 Activate: Specify whether to use this service to send a notification to recipients. If the service is not started,
clicking Yes option will also start the service.
Note: Messenger service is available on Windows XP, 2000 and Server 2003, Terminal Services is available on
Windows Vista and Server 2008, and Remote Desktop Services is available on Windows 7 and Server 2008 R2.