User Manual

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Troubleshooting Communication Problems
If Client is unable to communicate with the power devices, the following steps can help users troubleshoot the issue:
 Verify the network address is correct.
 Verify the network configuration for the UPS or PDU is correct. The Power Device Network Utility tool can be
used to configure the network configuration. The tool can be installed from the tools folder on the installation CD
or downloaded from www.cyberpower.com.
 Verify that the settings in the Security/Authentication page are correct and match the settings of the device.
See Security/Authentication for more details.
 Verify the port in the Security/Network page is matched with the settings for PowerPanel Business Edition Agent.
 Check that the network status of computer and devices.
 Verify firewall settings. Port 3052(UDP/TCP), port 53568(TCP), port 161(UDP), port 162(UDP) and port
53566(UDP) should be unblocked. The computer communicates with the power device on these ports. The
PowerPanel software installer will automatically configure the Windows firewall to allow PowerPanel
®
Applications
access.
 Verify that the SSL certificate from the Client has been added into the trust list of Agent. If the Client applies a new
SSL certificate and is not in the trust list, communication will be lost.