User Manual

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<action>
……
<shutdown>
<shutdown_pause>false</shutdown_pause>
</shutdown>
</action>
</preference>
Change <shutdown_pause> value from false to true. Save the preference.xml file file and restart your
computer.
 Restart your computer to access the page to check the settings.
12. I install the Client on one single virtual machine and then make amounts duplicates. The Agent only
interacts with one of them.
Please follow below steps:
 When multiple virtual machines start, this may result in duplicating network names. Please contact the
administrator to resolve this condition first.
 Stop the PPBE service. For Windows users, stop the service from Start > Control Panel > Administrative
Tools > Services > PowerPanel Business Edition Service. For Linux users, use the command “service
ppbed stop” to stop the service.
 Open the preference.xml file located at <Installation_directory>/etc/client. Delete the <uid> tag as below
example:
<uid>2c779a9a-818a-4949-a8b9-50535bf2f6c1</uid>
 Start the PPBE service. For Windows users, start the service from Start > Control Panel > Administrative
Tools > Services > PowerPanel Business Edition Service. For Linux users, use the command “service
ppbed start” to start the service.
13. I have downloaded the installer on the Linux from the website. The installer cannot be launched.
Before launching the PPBE installer, you must change its access permission on the installer. You must have
executable permission on the PPBE installer; otherwise the message “Permission Denied” will be displayed.
Run the below example command to change its permission of the 32-bit installer on 32-bit Linux platform.
sudo chmod u+x ppbe-XXX-linux-x86.sh (XXX is the version number of PPBE.)
Run the below example command to change its permission of the 64-bit installer on 64-bit Linux platform.
sudo chmod u+x ppbe-XXX-linux-x86_64.sh (XXX is the version number of PPBE.)
After the permission of the PPBE installer is changed, the installation procedure will be allowed to launch.
14. Inability to Shutdown NAS during Power Failure.
When using sshpass tool cannot shut the NAS down during power failure, the version of the sshpass tool may be
1.04.
The sshpass tool whose version is 1.04 will result in inabiltiy to shutdown NAS. You must check whether the
version of the sshpass tool is 1.04. If the version is 1.04, you must change another version..
15. The Agent UPS/Status page does not display the correct UPS status.
It may be caused when Agent is installed on Linux which is a virtual machine on VMware ESXi. To resolve the
problem, please follow the steps below to change the USB controller type of the virtual machine from EHCI+UHCI
to xHCI: