User Manual

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 Make sure that there is no other application utilizing port 3052 (UDP/TCP) and port 53568 (TCP). Use a
command prompt with the command “netstat -o” to obtain information about which ports are used by which
programs.
 Ensure the PowerPanel
®
Business Edition service is running on the hosted computer. If the service is
stopped, restart the service and then try again in the same way.
 Make sure the port 3052 (UDP/TCP) and port 53568 (TCP) on the hosted computer are not blocked by a
firewall.
 Make sure the URL in the address filed of the browser for a remote computer is correct.
2. I have installed the PowerPanel
®
Business Edition Agent on my computer, but the Agent cannot establish
communication with the UPS.
 Make sure that no other application is using the serial port if the UPS is connected with a serial cable.
 Make sure the serial or USB cable is securely and properly connected to the UPS and computer.
3. The Client cannot establish communication with the UPS/PDU/ATS.
The lack of communication may be caused by the following conditions:
 The network communication between the Client computer and the UPS/PDU/ATS is down.
 The device network address is configured improperly.
 The authentication settings are configured improperly.
Follow the steps below to resolve the problem:
 Verify the device network address is correct.
 Verify the network configuration in the device is correct. Use the Power Device Network Utility tool to
configure the device network configuration.
 Verify the settings on the Security/Authentication page are correct and match the settings of the
UPS/PDU/ATS. See Security/Authentication for more details.
 Verify the port on the Security/Network page is matched if establishing communication with Agent.
 Check the network status of the UPS/PDU/ATS and Clients.
 Verify firewall settings. Port 3052(UDP/TCP), port 53568(TCP), port 161(UDP), port 162(UDP) and port
53566(UDP) should be unblocked. The Client communicates with UPS/PDU/ATS and Agents using these
ports.
4. The battery test failed.
 Replace the batteries if the batteries have used over 3 years.
 Contact CyberPower for assistance and replace the batteries if the battery test still fails.
5. The PowerPanel
®
Business Edition installation failed.
If the installation file is from CyberPower web site, it may have downloaded incompletely or become corrupt.
Download the installation file again.