User's Guide

Chapter 2. Installing Your APS3
2.10
Technical Support
CyberOptics offers free technical support to customers. If the APS hardware or software
appear to be malfunctioning, please contact us, and we’ll be happy to assist you.
When you contact us, please make sure that you have the following information available:
• A detailed description of the problem you are having, including the exact text of any
error messages and a list of steps to reproduce the problem.
• Information about your computer, including manufacturer, CPU type, version of
Windows, and memory size.
• The version of the ParticleSpectrum application. The software version is available in
the ParticleSpectrum application by choosing the Info icon in the upper right side of
the screen.
Figure 2.7: The About ParticleSpectrum Dialog
• The serial number of your APS device. The serial number of the APS device is
printed on a label on the top of the APS device. The serial number is also available in
the ParticleSpectrum application by choosing the Info icon menu item.
Figure 2.8: The About your APS Device Dialog