Operation Manual

205

Technical Support

Chapter 21:

This chapter contains technical support information. It includes all the information

to find the answers you need to assist you. You may also find answers quickly by

contacting your local distributor/dealer.

Note: for more helpful tips on using the program, please visit our user forum or

see the video tutorials at http://directorzone.cyberlink.com/tutorial/pdr.

Before Contacting Technical

Support

Please take advantage of one of CyberLink’s free technical support options:

consult the user’s guide or the online help installed with your program.

refer to the Knowledge Base in the Support section of the CyberLink web site.

http://www.cyberlink.com/prog/support/cs/index.do

The FAQs may have information and helpful hints that are more current than the

User Guide and online help.

When contacting technical support by email or phone, please have the following

information ready:

registered serial number (Your serial number can be found on the CD cover,

the box cover, or in the email received after you purchased CyberLink

products on the CyberLink store).

the product name, version and build number, which generally can be found

by clicking on the product name image on the user interface.

the version of Windows installed on your system.

hardware devices on your system (capture card, sound card, VGA card) and

their specifications.

the wording of any warning messages that were displayed (You may want to

write this down or take a screen capture).