Operation Manual

77
Technical Support
Technical Support
Chapter 13:
If you require technical support, then this chapter can help. It includes all the
information you need to find the answers you are looking for. You may also find
answers quickly by contacting your local distributor/dealer.
Before Contacting Technical
Support
Before contacting CyberLink technical support, please take advantage of one or
more of the following free support options:
consult the user’s guide or the online help installed with your program.
refer to the Knowledge Base at the following link on the CyberLink web site:
http://www.cyberlink.com/support/search-product-result.do
check the Help Resources page in this document.
When contacting technical support by e-mail or phone, please have the following
information ready:
registered product key (your product key can be found on the software disc
envelope, the box cover, or in the e-mail received after you purchased
CyberLink products on the CyberLink store).
the product name, version and build number, which generally can be found
by clicking on the product name image on the user interface.
the version of Windows installed on your system.
list of hardware devices on your system (capture card, sound card, VGA card)
and their specifications. For fastest results, please generate and attach your
system info using the DxDiag.txt.
Note: here are the steps to generate the system info DxDiag.txt file: Click
Windows (start) button, and then search for "dxdiag". Click Save All
Information button to save the DxDiag.txt file.
the wording of any warning messages that were displayed (you may want to
write this down or take a screen capture).