Specifications

SNMP Management Software Issues Reference Manual (MGCP/NCS Version)
Mediatrix 4100
183
SNMP Management Software Issues
The following are issues you may encounter when trying to contact the Mediatrix 4100 with a SNMP
management software.
DESCRIPTION: The SNMP network management software cannot access the Mediatrix 4100.
 POSSIBLE CAUSE: The SNMP network management software does not have the proper Mediatrix 4100
information.
SOLUTION: Check that:
• The IP information for the Mediatrix 4100 is correctly configured.
• The Mediatrix 4100 was restarted after defining the IP information.
• The line through which you are trying to access the Mediatrix 4100 has been unlocked
or is not the correct line. If it is locked, check the connections and network cabling for
the connector.
Try to locate the Mediatrix 4100 IP address. If impossible, perform a recovery reset as indicated in
section “
Reset / Default Switch” on page 18.
DESCRIPTION: There is no response when trying to access the Mediatrix 4100.
 POSSIBLE CAUSE: The Mediatrix 4100 speaks the three most common SNMP protocols: SNMPv1,
SNMPv2c, and SNMPv3. If you try to access it by using any other protocol, it stays silent.
DESCRIPTION: The SNMP network manager does not receive Traps.
 POSSIBLE CAUSE: The IP information is not correct.
S
OLUTION: Check that the IP information (IP address + IP port) of the SNMP network manager software
is correctly recorded by the Mediatrix 4100.
DESCRIPTION: When trying to set a variable, the Mediatrix 4100 does no respond, nor sends an error
message.
 POSSIBLE CAUSE: In secure management mode, the Mediatrix 4100 does not accept SNMPv1 and
SNMPv2c SET requests. However, the MIB variables are viewable in any management mode (secure
and not secure).
DESCRIPTION: When entering a value such as “.23” in a MIB variable, the Mediatrix 4100 returns a “Wrong
value” error message.
 POSSIBLE CAUSE: The Mediatrix 4100 does not support a value such as “.23”.
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OLUTION: Enter a value such as “0.23” instead.