Specifications

Chapter 20 - Troubleshooting Software Upgrade Issues

182

Mediatrix 4100

• Be sure that the software server is running and properly configured.

 POSSIBLE CAUSE: The IP address of the software server is not the correct one.

OLUTION:

• Check the given IP address.

• Check the IP port.

DESCRIPTION: An error occurs when the Mediatrix 4100 attempts to transfer the software upgrade.

 POSSIBLE CAUSE: The Ethernet cable has become disconnected from the Mediatrix 4100 or the PC

running the file transfer.

SOLUTION: Reconnect the cable and start again.

 POSSIBLE CAUSE: Power to the Mediatrix 4100 has been disrupted during the file transfer.

SOLUTION: Check the power connection to the Mediatrix 4100 and start again.

DESCRIPTION: The TFTP server does not recognize the download path and produces an error.

 POSSIBLE CAUSE: You should use the “/” character when defining the path to indicate sub-directories,

i.e., c:/temp/download. However, some TFTP servers on the Windows operating system do not

recognize the “/” character and produce an error.

SOLUTION: Use the “\” character in the path definition.

DESCRIPTION: Performing a software download takes an unusually long time.

 POSSIBLE CAUSE: If the following happens:

• Any information is set to come from the DHCP server (for example, the SNTP server

address) and the DHCP server cannot be reached.

• The primary software server address is invalid (either set by DHCP or static).

The unit tries to reach the primary software server without realizing that the address is invalid. It keeps

trying for a few minutes, even if the download procedure fails.

This delay is caused by the Mediatrix 4100 that cannot function as configured if part of its configuration

(the DHCP information) is unavailable. Furthermore, there is an issue with switches that use the

Spanning Tree Protocol. When this protocol is enabled, the Mediatrix 4100 may be denied from the

network for a certain time, which causes the long delay.

OLUTION: Media5 recommends to set up all information to use a valid static value, or have a DHCP

server answer the requests. See “Static Configuration” on page 43 for more details.