VoIP Intercom Operations Guide Part #010935 CyberData Corporation 2555 Garden Road Monterey, CA 93940 (831) 373-2601 930181B
PoE VoIP Intercom Operations Guide 930181B Part # 010935 COPYRIGHT NOTICE: © 2008, CyberData Corporation, ALL RIGHTS RESERVED. This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means (except for internal use by licensed customers), without prior express written permission of CyberData Corporation.
Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including apmplifiers) that produce heat. 9.
Pictorial Alert Icons GENERAL ALERT General Alert This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard. Ground This pictoral alert indicates the Earth grounding connection point. Hazard Levels Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.
Revision History Revision Date Released Description of Changes A 12/11/2007 This is the first release of this manual. B 4/25/2008 Adds information about the Auxiliary Relay in Section 2.3.3.1, "Auxiliary Relay", Figure 2-16, and Table 2-7. Adds Important Safety Instructions section. Adds Figure 1-1, Figure 1-2, and Figure 1-3. Updates the Solarwinds TFTP Server freeware URL.
CyberData Corporation 930181B Operations Guide
i Contents Chapter 1 Product Overview 1 1.1 Typical System Installation ...................................................................................................................1 1.2 Product Features .....................................................................................................................................3 1.3 Supported Protocols ..............................................................................................................................3 1.
ii CyberData Corporation 930181B Operations Guide
1 1 Product Overview The Voice-over-IP (VoIP) Intercom is a SIP endpoint designed to provide VoIP phone connectivity in a tamper proof and secure package. 1.1 Typical System Installation Figure 1-1, Figure 1-2, and Figure 1-3 illustrate how the VoIP Intercoms can be installed as part of a VoIP phone system. Figure 1-1.
2 Product Overview Typical System Installation Figure 1-2. Typical Installation—Mass Notification Figure 1-3. Typical Installation—Emergency Phone . Warning Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages. GENERAL ALERT Warning Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.
Product Overview 3 Product Features Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT 1.2 Product Features Backdoor Backdoor VoIP Intercom Backdoor ● SIP ● Dual speeds of 10 Mbps and 100 Mbps ● 802.
4 Product Overview Supported SIP Servers ● RTP ● RTP/AVP - Audio Video Profile ● Audio Encodings PCMU (G.711 mu-law) PCMA (G.711 A-law) Packet Time 20 ms 1.4 Supported SIP Servers The following link contains information on how to configure the Intercom for the supported SIP servers: http://www.cyberdata.net/support/voip/intercom.html 1.5 Product Specifications Category Specification Speaker Output 8 Watts Peak Power Network Rate 10/100 Mbps Power Requirement 802.
5 2 Installing the VoIP Intercom 2.1 Parts List Table 2-1 illustrates the SiP VoIP and PoE Speaker parts. Table 2-1.
Installing the VoIP Intercom Intercom Setup 2.2 Intercom Setup 2.2.1 VoIP Intercom Connections Figure 2-4 shows the pin connections on the J7 (terminal block). This terminal block can accept a wire range from 16 AWG to 26 AWG. As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal block. Note Figure 2-4.
Installing the VoIP Intercom 7 Intercom Setup 2.2.2 Connecting a Device to the Relay A normally open relay is provided to enable users to switch on an auxiliary device like a door buzzer (see Figure 2-4). The relay contacts are limited to 1 amp at 30VDC. The relay on time is selectable through the web interface and is controlled by DTMF tones generated from the phone being called. The DTMF tones are selectable from the web interface as well. See Section 2.3.3, "Set up the Intercom". .
8 Installing the VoIP Intercom Intercom Setup Figure 2-5. J2, J5, and J6 Connector Locations Figure 2-6.
Installing the VoIP Intercom 9 Intercom Setup Figure 2-7. JP11—RTFM Switch Jumper See Table 2-2 for the connector settings. Table 2-2.
10 Installing the VoIP Intercom Intercom Setup 2.2.4 Call Button and Indicator Light 2.2.4.1 Initial Power Upon initial power or reset, you will see the following: • The light is on. • The light will blink twice to indicate that the intercom has acquired its network settings and is operational. • The first blink indicates that the intercom has acquired its network settings. • The second blink indicates that the intercom is operational. 2.2.4.
Installing the VoIP Intercom 11 Intercom Setup 2.2.5 Network Connectivity, and Data Rate When you plug in the Ethernet cable or power supply: ● The square, green Link light above the Ethernet port indicates that the network connection has been established (see Figure 2-9 and Figure 2-10). The Link light changes color to confirm the auto-negotiated baud rate: • This light is yellow at 10 Mbps. • It is orange at 100 Mbps. Figure 2-9.
12 Installing the VoIP Intercom Intercom Setup 2.2.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-10.
Installing the VoIP Intercom 13 Intercom Setup 2.2.6 RTFM Switch Jumper When the Intercom is operational and linked to the network, use the Reset Test Function Management (RTFM) switch (see Figure 2-11) on the Intercom board to announce and confirm the Intercom’s IP Address, test that the audio is working, and check the volume. Note You must do this test prior to final assembly. Please remember to remove the RTFM switch jumper prior to final assembly. Figure 2-11. RTFM Switch Jumper 2.2.6.
14 Installing the VoIP Intercom Intercom Setup 2.2.6.2 Restoring the Factory Default Settings To restore the factory default settings: 1. Complete the steps in Section 2.2.6.1, "Announcing the IP Address". 2. Press and hold the Call button for 10 seconds. 3. When you hear the announcement, release the Call button. The factory default settings are restored, and the intercom will automatically restart. 2.2.6.
Installing the VoIP Intercom 15 Intercom Setup Figure 2-12. RTFM Switch Jumper To announce an Intercom’s current IP address: 1. Install the RTFM jumper. 2. After two seconds, the IP address will be announced. Note If you installed the RTFM jumper, and if you press the call button for 10 seconds, the default factory settings will be initiated. 2.2.7 Adjust the Volume You will be only able to adjust the volume through the network configuration page.
16 Installing the VoIP Intercom Configure the Intercom Parameters 2.3 Configure the Intercom Parameters To configure the Intercom online, use a standard web browser. Configure each Intercom and verify its operation before you mount it. When you are ready to mount an Intercom, refer to Chapter A, “Mounting the Intercom” for instructions.
Installing the VoIP Intercom 17 Configure the Intercom Parameters Figure 2-13. Home Page 3. On the Home Page, review the setup details and navigation buttons described in Table 2-5. Table 2-5. Home Page Overview Web Page Item Description Device Name Shows the device name. Serial # Device serial number. Ethernet Address Device ethernet address. IP Addressing Shows the current IP addressing setting (DHCP or static). IP Address Shows the current IP address.
18 Installing the VoIP Intercom Configure the Intercom Parameters Table 2-5. Home Page Overview (continued) Web Page Item Description Link to the SIP Setup web page. Link to the Upgrade Firmware web page. 2.3.2 Configure the Network Parameters 1. Click the Network Setup button to open the Network Setup page (Figure 2-14). Figure 2-14. Network Setup Page 2. On the Network Setup page, enter values for the parameters indicated in Table 2-6. Table 2-6.
Installing the VoIP Intercom 19 Configure the Intercom Parameters Table 2-6. Network Setup Parameters (continued) Web Page Item Description Subnet Mask Enter the Subnet Mask address. Default Gateway Enter the Default Gateway address. DNS Server 1* Enter the DNS Server 1 address. DNS Server 2* Enter the DNS Server 2 address. Click this button to save your configuration settings. Changing a parameter that has an asterisk next to it will cause a system reboot when saved.
20 Installing the VoIP Intercom Configure the Intercom Parameters 2.3.3 Set up the Intercom 1. Click the Intercom Setup button to open the Intercom Setup page. See Figure 2-15. Figure 2-15. Intercom Setup 2. On the Intercom Setup page, enter values for the parameters indicated in Table 2-7. Table 2-7. Intercom Setup Parameters Web Page Item Description Device Name Enter a descriptive name for this device (if desired).
Installing the VoIP Intercom 21 Configure the Intercom Parameters Table 2-7. Intercom Setup Parameters (continued) Web Page Item Description Click on this button to save your configuration settings. Click on this button to do an audio test. Generates a voice message for testing the Intercom audio quality and volume. Link to the Network Setup page. Link to the SIP Setup page. Link to the Upgrade Firmware page. Link to the Home page. 3. After changing the parameters, click Save Settings. 2.3.3.
22 Installing the VoIP Intercom Configure the Intercom Parameters 2.3.4 Configure the SIP Parameters 1. Click SIP Setup to open the SIP Setup page (Figure 2-17). Note For specific server configurations, go to the following URL: http://www.cyberdata.net/support/voip/intercom.html Figure 2-17. SIP Setup Page 2. On the SIP Setup page, enter values for the parameters indicated in Table 2-8. Table 2-8.
Installing the VoIP Intercom 23 Configure the Intercom Parameters Table 2-8. SIP Setup Parameters (continued) Web Page Item Description Authenticate ID* Enter the Authenticate ID (up to 25 alphanumeric characters). Authenticate Password* Enter the Authenticate Password (up to 25 alphanumeric characters). SIP Registration* Enable/Disable SIP Registration. Unregister on Reboot* • Select Yes to automatically unregister the Intercom when it is rebooted.
24 Installing the VoIP Intercom Upgrade the Firmware and Reboot the Intercom 2.4 Upgrade the Firmware and Reboot the Intercom To upload the Intercom firmware from your PC: 1. Set up a TFTP server. If you do not already have a TFTP server running on your network, see Appendix B, “Setting up a TFTP Server”. 2. Retrieve the latest Intercom firmware from the CyberData website: http://www.cyberdata.net/support/voip/intercom.html 3. Unzip the Intercom version file.
Installing the VoIP Intercom 25 Upgrade the Firmware and Reboot the Intercom 8. Enter the firmware filename of the file to be uploaded into the New Filename parameter field. For example, kernel filename "201-image-spk-sip.bin". 9. Click Upload File. Note This starts the upload process. Once the Intercom has uploaded the file, the Uploading Firmware countdown page appears, indicating that the firmware is being written to flash. The Intercom will automatically reboot when the upload is complete.
26 Installing the VoIP Intercom Upgrade the Firmware and Reboot the Intercom Figure 2-19. Reboot System Section 2. Click Reboot. A normal restart will occur.
27 Appendix A: Mounting the Intercom A.1 Mount the Intercom Before you mount the Intercom, make sure that you have received all the parts for each Intercom. Refer to Table A-1. Table A-1.
28 Mount the Intercom To mount the Intercom: 1. Plug the Ethernet cable into the Intercom Assembly (see Figure A-1). Section 2.2.5, "Network Connectivity, and Data Rate" explains how the Link and Status LEDs work. Figure A-1.
29 Mount the Intercom 2. To fasten the Intercom: • For wall mounting, use the two 8-32 X 1/4" FLAT HEAD PHILLIPS MACHINE SCREW and the one 10-24 X 5/16" PAN HEAD PHILLIPS MACHINE SCREW to secure the Intercom. Figure A-1.
30 Mount the Intercom If the thread on the conduit is longer than 3/8 inch, then a stop nut (not supplied) is required. Otherwise, use the outlet box plug to plug the exit hole. Figure A-2. Mounting the VoIP Intercom Assembly HOLE PLUG OR CONDUIT Figure A-3 shows the restrictions of the pipe going into the box. Figure A-3. Pipe Restrictions Not to Exceed 0.
31 Mount the Intercom Figure A-4 shows how to properly mount the VoIP Intercom. Figure A-4.
32 Mount the Intercom CyberData Corporation 930181B Operations Guide
33 Appendix B: Setting up a TFTP Server B.1 Set up a TFTP Server Upgrading the VoIP Intercom firmware requires a TFTP server on which you access the Web interface where you can upload the firmware files. B.1.1 In a LINUX Environment To set up a TFTP server on LINUX: 1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that directory. 2.
34 Set up a TFTP Server CyberData Corporation 930181B Operations Guide
35 Appendix C: Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) Go to the following URL to see CyberData’s list of frequently asked questions: http://www.CyberData.net/support/voip C.2 Documentation The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation at: www.CyberData.net—>Support—>Drivers, Utilities & Manuals—>VoIP Products C.
36 Warranty C.4 Warranty CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor. If the product is out-of-warranty and fails, a flat rate repair charge of one half the product purchase price will be assessed.
37 Index default IP settings 16 default login address 16 DHCP Client 3 DHCP IP addressing 18 dimensions 4 DNS server 19 dual speeds 11 Numerics 100 Mbps indicator light 11 A AC voltages 2, 7 act light 12 address, configuration login 16 announcing a intercom’s IP address 13, 14, 15 asterisk 19 audio encodings 4 auxiliary relay 20, 21 E ethernet cable 28 expiration time for SIP server lease 23 F B factory default settings 14 firmware upgrades 33 baud rate verifying 11 G C green link light 11 changin
38 L supported SIP servers 4 typical system installation 1 product specifications 4 protocols supported 3 lease, SIP server expiration time 23 link LED 28 link light 11 Linux, setting up a TFTP server on 33 local SIP port 22 log in address 16 R reboot 25 registration and expiration, SIP server lease 23 remote SIP port 22 reset test function management switch 13 resetting the IP address to the default 27, 35 restoring factory default settings 14, 37 RMA returned materials authorization 35 RTFM jumper 9,
39 user ID, SIP 22 username changing for web configuration access 20 default for web configuration access 16 restoring the default 14, 16 V verifying baud rate 11 intercom operations 20 network activity 12 network connectivity 11 W warranty 36 web access password 14, 16 web access username 14, 16 web configuration log in address 16 web-based intercom configuration 16 weight 4 Windows, setting up a TFTP server on 33 Y yellow act light 12 yellow link light 11 Operations Guide 930181B CyberData Corporat
40 CyberData Corporation 930181B Operations Guide
