The IP Endpoint Company Singlewire-enabled VoIP Indoor Intercom Operations Guide Part #011305, RAL 9003, Signal White Color Document Part #930943A for Firmware Version 10.4.0 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601 VoIPon www.voipon.co.uk sales@voipon.co.
VoIP Indoor Intercom Operations Guide 930943A Part # 011305 COPYRIGHT NOTICE: © 2014, CyberData Corporation, ALL RIGHTS RESERVED. This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means (except for internal use by licensed customers), without prior express written permission of CyberData Corporation.
Pictorial Alert Icons General Alert This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard. GENERAL ALERT Ground This pictoral alert indicates the Earth grounding connection point. Hazard Levels Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.
Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9.
Revision Information Revision 930943A, which was released on October 3, 2014, corresponds to firmware version 10.4.0. Browsers Supported The following browsers have been tested against firmware version 10.4.0: Operations Guide • Internet Explorer (version: 10) • Firefox (also called Mozilla Firefox) (version: 23.0.1 and 25.0) • Chrome (version: 29.0.1547.66 m) • Safari (version: 5.1.7) 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
i Contents Chapter 1 Product Overview 1 1.1 How to Identify This Product .....................................................................................................1 1.2 Typical System Installation .......................................................................................................2 1.3 Product Features ......................................................................................................................3 1.4 Supported Protocols ...............................
ii B.1.2 In a Windows Environment .........................................................................................72 Appendix C Troubleshooting/Technical Support 73 C.1 Frequently Asked Questions (FAQ) ........................................................................................73 C.2 Documentation .......................................................................................................................73 C.3 Contact Information ..........................................
1 1 Product Overview 1.1 How to Identify This Product To identify the VoIP Indoor Intercom, look for a model number label similar to the one shown in Figure 1-1. Confirm the following: • The model number on the label should be 011305. • The serial number on the label should begin with 3051. Figure 1-1. Model Number Label WWW.CYBERDATA.
Product Overview 2 Typical System Installation 1.2 Typical System Installation The Singlewire-enabled Voice-over-IP (VoIP) VoIP Indoor Intercom is a SIP endpoint designed to provide VoIP phone connectivity in a tamper proof and secure package. Figure 1-2 illustrates how the VoIP Indoor Intercom can be installed as part of a VoIP phone system. Figure 1-2.
Product Overview 3 Product Features 1.3 Product Features The Singlewire-enabled VoIP Indoor Intercom has the following features: Operations Guide • InformaCast compliant • InformaCast CK compliant • Supports SRST (Survivable Remote Site Telephony) in a Cisco environment. SRST parameters are entered statically into the CyberData product's internal webpage. • SIP compliant • Dual speeds of 10 Mbps and 100 Mbps • PoE 802.
Product Overview 4 Supported Protocols 1.4 Supported Protocols The Intercom supports: • SIP • HTTP Web-based configuration Provides an intuitive user interface for easy system configuration and verification of Intercom operations. • DHCP Client Dynamically assigns IP addresses in addition to the option to use static addressing. • TFTP Client Facilitates hosting for the Autoprovisioning configuration file.
Product Overview 5 Product Specifications 1.6 Product Specifications Table 1-1. Specifications Category Specification Speaker Output 1 Watt Peak Power Ethernet I/F 10/100 Mbps Protocol SIP RFC 3261 Compatible Power Input PoE 802.3af compliant or 8 to 12 VDC at 1000 mA Operating Temperature -10o C to 50o C (14o F to 122o F) Payload Types G711, A-law and µ-law Regulatory Compliance FCC Class A, UL 60950 Auxiliary Relay 1A at 30 VDC Dimensions 5.118” x 5.118” x 2.
6 2 Installing the VoIP Indoor Intercom 2.1 Parts List Table 2-1 illustrates the VoIP Indoor Intercom parts. Note See Appendix A, "Mounting the Indoor Intercom" for physical mounting information. Table 2-1. Parts List Operations Guide Quantity Part Name 1 Intercom Assembly 1 Installation Quick Reference Guide 1 Intercom Mounting Accessory Kit 930943A Illustration CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 7 2.2 Intercom Components Figure 2-1 shows the components of the Intercom. Figure 2-1. Intercom Components Speaker Call Button See Section 2.2.1, "Call Button and the Call Button LED" for information about the functionality of the Call Button. Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 8 Call Button and the Call Button LED 2.2.1 Call Button and the Call Button LED 2.2.1.1 Calling with the The Call Button • You may initiate a call by pressing the Call button. • An active call is indicated by the Call Button LED blinking at one second intervals. • The Intercom can automatically answer an incoming call. • You can press the Call button to terminate an active call whether the call was an incoming call or a call that was initiated by you. 2.2.1.
Installing the VoIP Indoor Intercom 9 Intercom Connections 2.3 Intercom Setup 2.3.1 Intercom Connections Figure 2-3 shows the pin connections on the J3 (terminal block). This terminal block can accept 16 AWG gauge wire. Note As an alternative to using PoE power, you can supply 8 to 12 VDC at 1000 mA into the terminal block.
Installing the VoIP Indoor Intercom 10 Using the On-Board Relay 2.3.2 Using the On-Board Relay Warning Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: The relay contacts are dry and provided for a normally open and momentarily closed configuration. Neither the alternate power input nor PoE power can be used to drive a door strike.
Installing the VoIP Indoor Intercom 11 Wiring the Circuit 2.3.3 Wiring the Circuit 2.3.3.1 Devices Less than 1A at 30 VDC If the power for the device is less than 1A at 30 VDC and is not an inductive load, then see Figure 2-4 for the wiring diagram. Figure 2-4. Wiring Diagram Pin 3 - Relay Common Pin 4 - Relay Normally Open Contact Pin 5 - Sense Input Pin 6 - Sense Ground The J3 terminal block can accept 16 AWG stranded wire.
Installing the VoIP Indoor Intercom 12 Wiring the Circuit 2.3.3.2 Door Strike Intermediate Relay For wiring an electronic door strike, we recommend the use of our external Door Strike Intermediate Relay (CD# 011269). This product provides an easier method of connecting standard door strikes as well as AC and higher voltage devices. See Figure 2-5 for the wiring diagram. Figure 2-5. Wiring Diagram 1 The J3 terminal block can accept 16 AWG stranded wire.
Installing the VoIP Indoor Intercom 13 Identifying the VoIP Intercom Connectors 2.3.4 Identifying the VoIP Intercom Connectors See the following figures and tables to identify the connectors and functions of the Intercom. Figure 2-6. Connector Locations J6 J7 J9 J2 J10 J8 Table 2-2. Connector Functions Operations Guide Connector Function J2 Call Button.
Installing the VoIP Indoor Intercom 14 Identifying the VoIP Intercom Connectors Figure 2-7. Connector Locations J1 J5 J12 J9 RTFM J3 Table 2-3. Connector Functions Connector Function JP1 Reset jumpera J1 PoE Network Connection (RJ-45 ethernet) J3 Terminal Block (see Figure 2-3) J5 Factory Only—JTAG J9 Reserved for future use J12 Reserved for factory diagnostics RTFM See Section 2.3.6, "RTFM Button". a.Do not install a jumper. Momentary short to reset.
Installing the VoIP Indoor Intercom 15 Activity and Link LEDs 2.3.5 Activity and Link LEDs 2.3.5.1 Verifying the Network Connectivity and Data Rate When you plug in the Ethernet cable or power supply to the Intercom, the following occurs: • The square, YELLOW Activity light blinks when there is network activity (see Figure 2-8). • The square, GREEN Link light above the Ethernet port indicates that the network connection has been established (see Figure 2-8). Figure 2-8.
Installing the VoIP Indoor Intercom 16 RTFM Button 2.3.6 RTFM Button When the Intercom is operational and linked to the network, you can use the Reset Test Function Management (RTFM) button (see Figure 2-9) on the Intercom board to announce and confirm the Intercom’s IP Address and test to see if the audio is working. Note You must do these tests prior to final assembly. Figure 2-9. RTFM Button (SW1) RTFM 2.3.6.1 Announcing the IP Address To announce a device’s current IP address: 1.
Installing the VoIP Indoor Intercom 17 Adjust the Volume 2.3.6.2 Restoring the Factory Default Settings When troubleshooting configuration problems, it is sometimes convenient to restore the device to a known state. Note Each Intercom is delivered with factory set default values. To restore the factory default settings: 1. Press and hold the RTFM button (see SW1 in Figure 2-11) for more than five seconds. 2. The device announces that it is restoring the factory default settings.
Installing the VoIP Indoor Intercom 18 Factory Default Settings 2.4 Configure the Intercom Parameters To configure the Intercom online, use a standard web browser. Configure each Intercom and verify its operation before you mount it. When you are ready to mount an Intercom, refer to Appendix A, "Mounting the Indoor Intercom" for instructions. 2.4.
Installing the VoIP Indoor Intercom 19 Intercom Web Page Navigation 2.4.2 Intercom Web Page Navigation Table 2-5 shows the navigation buttons that you will see on every Intercom web page. Table 2-5. Web Page Navigation Web Page Item Description Link to the Home page. Link to the Device Configuration page. Link to the Networking page. Link to go to the SIP Configuration page. Link to go to the Nightringer page. Link to the Sensor Configuration page. Link to the Multicast Configuration page.
Installing the VoIP Indoor Intercom 20 Log in to the Configuration Home Page 2.4.3 Log in to the Configuration Home Page 1. Open your browser to the Intercom IP address. Note If the network does not have access to a DHCP server, the device will default to an IP address of 10.10.10.10. Note Make sure that the PC is on the same IP network as the Intercom.
Installing the VoIP Indoor Intercom 21 Log in to the Configuration Home Page Figure 2-12. Home Page 305100000 Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 22 Log in to the Configuration Home Page 3. On the Home Page, review the setup details and navigation buttons described in Table 2-6. Table 2-6. Home Page Overview Web Page Item Description Device Settings Device Name Shows the device name. Change Username Type in this field to change the username. Change Password Type in this field to change the password. Re-enter Password Type the password again in this field to confirm the new password.
Installing the VoIP Indoor Intercom 23 Configure the Device 2.4.4 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. See Figure 213. Figure 2-13. Device Configuration Page CyberData Indoor Intercom Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 24 Configure the Device 2. On the Device Configuration page, you may enter values for the parameters indicated in Table 2-7. Table 2-7. Device Configuration Parameters Web Page Item Description Volume Settings SIP Volume Type the desired SIP volume level into this field. Multicast Volume Type the desired Multicast volume level into this field. Ring Volume Type the desired Ring volume level into this field.
Installing the VoIP Indoor Intercom 25 Configure the Device Table 2-7. Device Configuration Parameters (continued) Web Page Item Description Activate Relay During Ring When selected, the relay will be activated for as long as the call is active. NOTE: When the phone is set to Auto Answer, it will not ring and this option does nothing. Activate Relay During Night Ring Check this box to activate the relay for as long as a Night Ring tone is ringing.
Installing the VoIP Indoor Intercom 26 Configure the Device Table 2-7. Device Configuration Parameters (continued) Web Page Item Description Click on the Test Relay button to do a relay test. Click on the Reboot button to reboot the system. Note Operations Guide You can change the SIP Volume, Multicast Volume, Ring Volume, Sensor Volume, and Microphone Gain without rebooting the device. You must save and reboot the device for other changes to take effect. 930943A CyberData Corporation VoIPon www.
Installing the VoIP Indoor Intercom 27 Configure the Network Parameters 2.4.5 Configure the Network Parameters 1. Click the Networking button to open the Network Configuration page (Figure 2-14). Figure 2-14. Network Configuration Page CyberData Indoor Intercom Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 28 Configure the Network Parameters 2. On the Network Configuration page, enter values for the parameters indicated in Table 2-8. Table 2-8. Network Configuration Parameters Web Page Item Description Stored Network Settings IP Addressing Select either DHCP IP Addressing or Static IP Addressing by marking the appropriate radio button. If you select Static, configure the remaining parameters indicated in Table 2-8. If you select DHCP, go to Step Note.
Installing the VoIP Indoor Intercom 29 Configure the SIP Parameters 2.4.6 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configuration page (Figure 2-15). Note For specific server configurations, go to the following website address: http://www.cyberdata.net/support/server/index.html Figure 2-15. SIP Configuration Page CyberData Indoor Intercom Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 30 Configure the SIP Parameters 2. On the SIP Configuration page, enter values for the parameters indicated in Table 2-9. Table 2-9. SIP Configuration Parameters Web Page Item Description Enable SIP Operation Enables or disables SIP operation. SIP Settings Primary SIP Server [registration status] Use this field to set the address (in dotted decimal notation or as a canonical name) for the Primary SIP Server.
Installing the VoIP Indoor Intercom 31 Configure the SIP Parameters Table 2-9. SIP Configuration Parameters (continued) Web Page Item Description NAT ping (check box if PBX is not local) Check this box if the PBX server is remote and you are experiencing problems establishing calls with the PBX. Disable rport Discovery Check this box prevent the device from including the public WAN IP address in the contact information that is sent to the remote SIP servers.
Installing the VoIP Indoor Intercom 32 Configure the SIP Parameters 2.4.6.2 Point-to-Point Configuration When the board is set to not register with a SIP server (see Figure 2-16), it's possible to set the intercom to dial out to a single endpoint. In this case, the dial-out extension should be the IP address of the remote device. The Intercom can also receive Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode.
Installing the VoIP Indoor Intercom 33 Configure the SIP Parameters 2.4.6.3 Delayed DTMF On the SIP Configuration page the dial out extension supports the addition of comma delimited pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A pause of one second will be sent after each numerical digit. Table 2-11.
Installing the VoIP Indoor Intercom 34 Configure the Nightringer Parameters 2.4.7 Configure the Nightringer Parameters When the Nightringer is enabled, the Intercom will register as a second SIP extension. Registration does not have to be to the same server as the primary SIP registration. Any calls made to the Nightringer extension will cause the Intercom to play a ring tone. There is no way to answer this call.
Installing the VoIP Indoor Intercom 35 Configure the Nightringer Parameters 2. On the Nightringer Configuration page, enter values for the parameters indicated in Table 2-12. Table 2-12. Nightringer Configuration Parameters Web Page Item Description Enable Nightringer When the nightringer is enabled, the unit will attempt to register a second extension with the SIP server. Any calls made to this extension will play a ringtone.
Installing the VoIP Indoor Intercom 36 Configure the Sensor Configuration Parameters 2.4.8 Configure the Sensor Configuration Parameters The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state. There is an option on the Sensor Configuration page to trigger on an open or short condition on these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has been met.
Installing the VoIP Indoor Intercom 37 Configure the Sensor Configuration Parameters 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-18). Figure 2-18. Sensor Configuration Page CyberData Indoor Intercom Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 38 Configure the Sensor Configuration Parameters 2. On the Sensor Configuration page, enter values for the parameters indicated in Table 2-13. Table 2-13. Sensor Configuration Parameters Web Page Item Description Door Sensor Settings Door Sensor Normally Closed Select the inactive state of the door sensors. Door Open Timeout (in seconds) Select the number of seconds that you want to pass before the door sensor is activated.
Installing the VoIP Indoor Intercom 39 Configure the Multicast Parameters 2.4.9 Configure the Multicast Parameters The Multicast Configuration page allows the device to join up to ten paging zones for receiving ulaw/alaw encoded RTP audio streams. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many speakers can be in a given paging zone. Each multicast group is defined by a multicast address and port number.
Installing the VoIP Indoor Intercom 40 Configure the Multicast Parameters 2. On the Multicast Configuration page, enter values for the parameters indicated in Table 2-14. Table 2-14. Multicast Configuration Parameters Web Page Item Description Enable Multicast Operation Enables or disables multicast operation. Device Settings Priority Indicates the priority for the multicast group. Priority 9 is the highest (emergency streams). 0 is the lowest (background music). SIP calls are considered priority 4.5.
Installing the VoIP Indoor Intercom 41 Configure the Audio Configuration Parameters 2.4.10 Configure the Audio Configuration Parameters The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. 1. Click Audio Config to open the Audio Configuration page (Figure 2-20). Figure 2-20. Audio Configuration Page CyberData Indoor Intercom Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.
Installing the VoIP Indoor Intercom 42 Configure the Audio Configuration Parameters Figure 2-21. Audio Configuration Page (continued) Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 43 Configure the Audio Configuration Parameters 2. On the Audio Configuration page, enter values for the parameters indicated in Table 2-15. Table 2-15. Audio Configuration Parameters Web Page Item Description Audio Files 0-9 The name of the audio configuration option is the same as the spoken audio that plays on the board (24 character limit). '0' corresponds to the spoken word “zero.” '1' corresponds to the spoken word “one.” '2' corresponds to the spoken word “two.
Installing the VoIP Indoor Intercom 44 Configure the Audio Configuration Parameters 2.4.10.1 User-created Audio Files User created audio files should be saved in the following format: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-22 through Figure 2-24. Figure 2-22. Audacity 1 Figure 2-23. Audacity 2 Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.
Installing the VoIP Indoor Intercom 45 Configure the Audio Configuration Parameters When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-24. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 46 Configure the Event Parameters 2.4.11 Configure the Event Parameters Click the Event Config button to open the Event Configuration page (Figure 2-25). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-25. Event Configuration Page CyberData Indoor Intercom Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 47 Configure the Event Parameters Table 2-16 shows the web page items on the Event Configuration page. Table 2-16. Event Configuration Web Page Item Description Enable Event Generation When selected, Event Generation is enabled. Remote Event Server Remote Event Server IP Type the Remote Event Server IP address. (64 character limit) Remote Event Server Port Type the Remote Event Server port number.
Installing the VoIP Indoor Intercom 48 Configure the Event Parameters 2.4.11.1 Example Packets for Events The server and port are used to point to the listening server and the 'Remote Event Server URL' is the destination URL (typically the script running on the remote server that's used to parse and process the POST events). Note The XML is URL-encoded before transmission so the following examples are not completely accurate. Here are example packets for every event: POST xmlparse_engine HTTP/1.
Installing the VoIP Indoor Intercom 49 Configure the Event Parameters User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded CALL_TERMINATED POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded
Installing the VoIP Indoor Intercom 50 Configure the Event Parameters User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded RELAY_DEACTIVATED POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded
Installing the VoIP Indoor Intercom 51 Configure the Autoprovisioning Parameters 2.4.12 Configure the Autoprovisioning Parameters Autoprovisioning can be used to configure your device automatically on boot, after a periodic delay, after sitting idle for a period of time, or at a specified time. The autoprovisioning file contains the board configuration in xml format. Autoprovisioned values in this file will override values stored in on-board memory.
Installing the VoIP Indoor Intercom 52 Configure the Autoprovisioning Parameters 2. On the Autoprovisioning Configuration page, you may enter values for the parameters indicated in Table 2-17. Table 2-17. Autoprovisioning Configuration Parameters Web Page Item Description Autoprovisioning Enable Autoprovisioning See Section 2.4.12.1, "Autoprovisioning". Get Autoprovisioning from DHCP See Section 2.4.12.1, "Autoprovisioning".
Installing the VoIP Indoor Intercom 53 Configure the Autoprovisioning Parameters 2.4.12.1 Autoprovisioning Autoprovisioning File It is not necessary to set every option found in the autoprovisioning template. As long as the XML is valid, the file can contain any subset. Options not autoprovisioned will default to the values stored in the on board memory. For example if you only wanted to modify the device name, the following would be a valid autoprovisioning file:
Installing the VoIP Indoor Intercom 54 Configure the Autoprovisioning Parameters • After rebooting, the board will configure itself according to this new file. Autoprovisioned An Autoprovisioned firmware upgrade only happens after a reboot, will take roughly three minutes, Firmware Upgrades and the web page will be unresponsive during this time. The 'FirmwareVersion' value in the xml file must match the version stored in the 'FirmwareFile'. v10.1.
Installing the VoIP Indoor Intercom 55 Configure the Autoprovisioning Parameters 2.4.12.2 Get Autoprovisioning Template Button The Get Autoprovisioning Template button allows the user to generate, download, edit, and then store an autoprovisioning template on the server that serves the autoprovisioning files for devices. To generate an autoprovisioning template directly from the device, complete the following steps: 1. On the Autoprovisioning page, click on the Get Autoprovisioning Template button. 2.
Installing the VoIP Indoor Intercom 56 Configure the Autoprovisioning Parameters 2.4.12.3 Time Zone Strings The posix time zone string tells the internal date and time utilities how to handle daylight savings time for different time zones. Table 2-18 shows some common strings. Table 2-18. Common Time Zone Strings Time Zone Time Zone String US Pacific time PST8PDT,M3.2.0/2:00:00,M11.1.0/2:00:00 US Mountain time MST7MDT,M3.2.0/2:00:00,M11.1.0/2:00:00 US Eastern Time EST5EDT,M3.2.0/2:00:00,M11.1.
Installing the VoIP Indoor Intercom 57 Configure the Autoprovisioning Parameters Time Zone String Examples Table 2-20 has some more examples of time zone strings. Table 2-20. Time Zone String Examples Time Zone Time Zone String a Tokyo IST-9 Berlinb CET-1MET,M3.5.0/1:00,M10.5.0/1:00 a.Tokyo does not use daylight savings time. b.For Berlin, daylight savings time starts on the last Sunday in March at 01:00 UTC, and ends on the last Sunday in October at 01:00 UTC, and is one hour ahead of UTC.
Installing the VoIP Indoor Intercom 58 Configure the Autoprovisioning Parameters Table 2-21. World GMT Table (continued) Operations Guide Time Zone City or Area Zone Crosses GMT+5 Islamabad, Karachi GMT+6 Almaty, Dhaka GMT+7 Bangkok, Jakarta GMT+8 Hong Kong, Beijing GMT+9 Tokyo, Osaka GMT+10 Sydney, Melbourne, Guam GMT+11 Magadan, Soloman Is. GMT+12 Fiji, Wellington, Auckland 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 59 Uploading the Firmware 2.5 Upgrade the Firmware and Reboot the Intercom Caution Equipment Hazard: Devices with a serial number that begins with 2091xxxxx can only run firmware versions 10.0.0 or later. GENERAL ALERT 2.5.1 Uploading the Firmware To upload the firmware from your computer: 1. Retrieve the latest Intercom firmware file from the VoIP Indoor Intercom Downloads page at: http://www.cyberdata.net/products/voip/digitalanalog/singlewireindoorintercom/downloads.
Installing the VoIP Indoor Intercom 60 Uploading the Firmware Figure 2-29. Upgrade Firmware Page 5. Select Browse, and then navigate to the location of the Intercom firmware file. 6. Click Submit. Note Do not reboot the board after pressing the Submit button. Note This starts the upgrade process. Once the Intercom has uploaded the file, the Uploading Firmware countdown page appears, indicating that the firmware is being written to flash.
Installing the VoIP Indoor Intercom 61 Reboot the Intercom 2.5.2 Reboot the Intercom To reboot a Intercom, log in to the web page as instructed in Section 2.4.3, "Log in to the Configuration Home Page". 1. Click Reboot (Figure 2-30). A normal restart will occur. Figure 2-30. Reboot System Section 305100000 Reboot Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
Installing the VoIP Indoor Intercom 62 Command Interface Post Commands 2.6 Command Interface Some functions on the device can be activated using simple POST commands to the web interface. The examples in Table 2-23 use the free unix utility, wget commands. However, any program that can send HTTP POST commands to the device should work. 2.6.1 Command Interface Post Commands Note These commands require an authenticated session (a valid username and password to work). Table 2-23.
Installing the VoIP Indoor Intercom 63 Command Interface Post Commands Table 2-23. Command Interface Post Commands (continued) Device Action HTTP Post Commanda Play the "4" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_4=yes" Play the "5" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.
Installing the VoIP Indoor Intercom 64 Command Interface Post Commands Table 2-23. Command Interface Post Commands (continued) Device Action HTTP Post Commanda Play the "Night Ring" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_nightring=yes" Delete the "0" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.
Installing the VoIP Indoor Intercom 65 Command Interface Post Commands Table 2-23. Command Interface Post Commands (continued) Device Action HTTP Post Commanda Delete the "Ringback tone" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_ringback=yes" Delete the "Ring tone" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.
66 Appendix A: Mounting the Indoor Intercom A.1 Wall Mounting Components Before you mount the Intercom, make sure that you have received all the parts for each Intercom. Refer to the following tables. Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name 4 Sheet Metal Screw 4 Plastic Ribbed Anchor Illustration Table A-2.
Mounting the Indoor Intercom 67 Cable Connections A.2 Cable Connections Figure A-1 shows how to properly connect the VoIP Intercom. Figure A-1.
Mounting the Indoor Intercom 68 Wall Mounting Option A.3 Wall Mounting Option Figure A-2 shows a wall mounting option. Note Be sure to connect the VoIP Indoor Intercom to the Earth Ground. Figure A-2.
Mounting the Indoor Intercom 69 Gang Box Option A.4 Gang Box Option Figure A-3 shows a 1-Gang Box and a 2-Gang Box mounting option. Note Be sure to connect the VoIP Indoor Intercom to the Earth Ground. Figure A-3.
Mounting the Indoor Intercom 70 Wall Cutout Dimensions A.5 Wall Cutout Dimensions Figure A-4 shows the maximum recommended wall cutout dimensions. Figure A-4. Maximum Recommended Wall Cutout Dimensions 0.38 [9.5] ø0.19 [ø4.8] (4 Places) 2.39 [60.8] 3.40 [86.4] 0.50 [12.8] 2.65 [67.3] 3.40 [86.4] DIMENSIONS ARE IN INCHES [MILLIMETER] Operations Guide 930943A CyberData Corporation VoIPon www.voipon.co.uk sales@voipon.co.
CyberData Corporation Figure A-5 shows the PCB dimensions and the intrusion sensor range. Figure A-5. PCB Dimensions and Intrusion Sensor Range 0.118 [3.00] ø0.138 [ø3.51] Fits #6-32 Machine Screw (4 Places) 1.083 [27.52] JP10 0.551 [14.00] Effective Range for Intrusion Sensor to Function from 3 mm to 14 mm Instrusion Sensor J10 J12 J1 J9 J7 J6 TOP SIDE RTFM BOTTOM SIDE 2.300 [58.42] 0.501 [12.73] 0.532 [13.53] Operations Guide 4.200 [106.
72 Appendix B: Setting up a TFTP Server B.1 Set up a TFTP Server Autoprovisioning requires a TFTP server for hosting the configuration file. B.1.1 In a LINUX Environment To set up a TFTP server on LINUX: 1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that directory. 2. Run the following command where /tftpboot/ is the path to the directory you created in Step 1: the directory that contains the files to be uploaded. For example: in.
73 Appendix C: Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) A list of frequently asked questions (FAQs) are available on the VoIP Indoor Intercom product page at: http://www.cyberdata.net/products/voip/digitalanalog/singlewireindoorintercom/faqs.html Select the support page for your product to see a list of frequently asked questions for the CyberData product: C.2 Documentation The documentation for this product is released in an English language version only.
Troubleshooting/Technical Support 74 Contact Information C.3 Contact Information Contact CyberData Corporation 3 Justin Court Monterey, CA 93940 USA www.CyberData.net Phone: 800-CYBERDATA (800-292-3732) Fax: 831-373-4193 Sales Sales 831-373-2601 Extension 334 Technical Support The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website: http://www.cyberdata.net/support/contactsupportvoip.
Troubleshooting/Technical Support 75 Warranty C.4 Warranty CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail Within Warranty, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor. Should the product fail Out of the Warranty period, a flat rate repair charge of one half of the purchase price of the product will be assessed.
Troubleshooting/Technical Support 76 Warranty C.4.2 Warranty & RMA Returns outside of the United States If you purchased your equipment through an authorized international distributor or reseller, please contact them directly for product repairs. C.4.3 Spare in the Air Policy CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.
77 Index LED 8 call button LED 8 changing the web access password 23 Cisco SRST 30 command interface 62 commands 62 configurable parameters 24, 28, 30 configuration audio 41 default IP settings 18 door sensor 36 intrusion sensor 36 network 27 SIP 29 using Web interface 18 configuration home page 20 configuration page configurable parameters 24, 28 contact information 74 contact information for CyberData 74 cutout dimensions 70 cutout dimensions, maximum recommended 70 CyberData contact information 74 Nume
Index 78 dial-out extension strings 33 dimensions 5 maximum recommended wall cutout dimensions 70 pcb dimensions and intrusion sensor range 71 discovery utility program 20 DNS server 28 door sensor 36, 38, 43 activate relay 38 dial out extension 38 door open timeout 38 door sensor normally closed 38 flash button LED 38 play audio locally 38 door strike intermediate relay 12 download protocol, HTTP or TFTP 52 DTFM play tone during DTMF activation 24 DTMF tones 31, 33 DTMF tones (using rfc2833) 31 E earth g
Index 79 gang box option 69 maximum recommended wall cutout dimensions 70 wall cutout dimensions 70, 71 wall mounting 68 wall mounting components 66 wall mounting option 68 mounting an intercom 66 multicast configuration 39 Multicast IP Address 40 N navigation (web page) 19 navigation table 19 network configuration of intercom 27 network rate 5 Network Setup 27 nightring tones 40 Nightringer 9, 34, 55 Nightringer in peer to peer mode (cannot be used) 34 nightringer settings 35 Nightringer, SIP registratio
Index 80 user ID 30 SIP (session initiation protocol) 4 SIP configuration 29 SIP Server 30 SIP configuration parameters outbound proxy 30, 35 registration and expiration, SIP server lease 30, 35 user ID, SIP 30 SIP registration 30 SIP remote SIP port 30 SIP server 30 password for login 30 SIP servers supported 4 user ID for login 30 SIP settings 31 SIP volume 24 Spare in the Air Policy 76 speaker output 5 SRST 30 static IP addressing 28 subnet mask 18, 28 supported protocols 4 T tech support 74 technical
