The IP Endpoint Company VoIP V3 Intercom Operations Guide Part #011186 Document Part #930472A for Firmware Version 7.1.
PoE VoIP Intercom Operations Guide 930472A Part # 011186 COPYRIGHT NOTICE: © 2012, CyberData Corporation, ALL RIGHTS RESERVED. This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means (except for internal use by licensed customers), without prior express written permission of CyberData Corporation.
Revision Information Revision 930472A, which corresponds to firmware version 7.1.6, was released on November 16, 2012.
Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9.
Pictorial Alert Icons GENERAL ALERT General Alert This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard. Ground This pictoral alert indicates the Earth grounding connection point. Hazard Levels Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.
Contents i Chapter 1 Product Overview 1 1.1 How to Identify This Product ..............................................................................................................1 1.2 Typical System Installation ...................................................................................................................2 1.3 Product Features .....................................................................................................................................4 1.
ii Appendix C Troubleshooting/Technical Support 74 C.1 Frequently Asked Questions (FAQ) ................................................................................................. 74 C.2 Documentation .................................................................................................................................... 74 C.3 Contact Information ............................................................................................................................ 75 C.4 Warranty .
1 1 Product Overview 1.1 How to Identify This Product To identify the VoIP V3 Intercom, look for a model number label similar to the one shown in Figure 1-1. The model number on the label should be 011186. Figure 1-1. Model Number Label WWW.CYBERDATA.
Product Overview 2 Typical System Installation 1.2 Typical System Installation The Voice-over-IP (VoIP) Intercom is a SIP endpoint designed to provide VoIP phone connectivity in a tamper proof and secure package. Figure 1-2, Figure 1-3, and Figure 1-4 illustrate how the VoIP V3 Intercoms can be installed as part of a VoIP phone system. Figure 1-2. Typical Installation—Door Entry/Access Control 802.
Product Overview 3 Typical System Installation Warning Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages. GENERAL ALERT Warning Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.
Product Overview 4 Product Features 1.3 Product Features Operations Guide 930472A • Supports SRST (Survivable Remote Site Telephony) in a Cisco environment. SRST parameters are entered statically into the CyberData product's internal webpage. • SIP • Dual speeds of 10 Mbps and 100 Mbps • 802.
Product Overview 5 Supported Protocols 1.4 Supported Protocols The Intercom supports: • SIP • HTTP Web-based configuration Provides an intuitive user interface for easy system configuration and verification of Intercom operations. • DHCP Client Dynamically assigns IP addresses in addition to the option to use static addressing. • TFTP Client Facilitates hosting for the Autoprovisioning configuration file.
Product Overview 6 Product Specifications 1.6 Product Specifications Category Specification Speaker Output 1 Watt Peak Power Network Rate 10/100 Mbps Power Requirement 802.3af compliant or 5V at 1000 mA Protocol SIP Part Number 011186 Dimensions 5.118” x 5.118” x 2.25” Weight 1.6 lbs./shipping weight of 2.2 lbs. (0.7 kg/shipping weight of 1.
Product Overview 7 Dimensions 1.7 Dimensions Figure 1-5. Dimensions—Size of Unit With Case Figure 1-6. Dimensions—Size of Unit Without Gang Box Effective Range for Intrusion Sensor to Function Affix Reflective Surface Above Intrusion Sensor from 3 mm (Minimum) to 14 mm (Maximum) 0.118 [3.0] 0.551 [14.0] Intrustion Sensor 4.580 [116.33] 5.118 [130.00] 0.156" [4.0] THROUGH HOLE 82 DEGREES COUNTERSUNK (4 PLACES) 1.986 [50.45] Operations Guide 4.000 [101.60] 5.118 [130.
8 2 Installing the VoIP V3 Intercom 2.1 Parts List Table 2-1 illustrates the VoIP V3 Intercom parts. Table 2-1.
Installing the VoIP V3 Intercom 9 VoIP Intercom Connections 2.1 Intercom Setup 2.1.1 VoIP Intercom Connections Figure 2-1 shows the pin connections on the J3 (terminal block). This terminal block can accept 16 AWG gauge wire. Note As an alternative to using PoE power, you can supply +12 to 24 VDC at 500 mA into the terminal block. Figure 2-1.
Installing the VoIP V3 Intercom 10 Connecting a Device to the Auxiliary Relay 2.1.2 Connecting a Device to the Auxiliary Relay The VoIP Intercom incorporates an on-board relay which enables users to control an external relay for activating an auxiliary device such as an electric door strike (see Figure 2-1). The Intercom relay contacts are limited to 1 amp at 30VDC.
Installing the VoIP V3 Intercom 11 Identifying the VoIP Intercom Connectors 2.1.3 Identifying the VoIP Intercom Connectors See the following Figures and Tables to identify the connectors and functions. Figure 2-3. Connector Locations J10 J2 J6 J7 . Table 2-2. Connector Functions Connector Operations Guide Function J2 Call Button.
Installing the VoIP V3 Intercom 12 Identifying the VoIP Intercom Connectors Figure 2-4. Connector Locations Table 2-3. Connector Functions Connector Operations Guide Function J1 PoE Network Connection (RJ-45 ethernet) J3 Terminal Block (see Figure 2-1) J4 Factory Only—Console Port J5 Factory Only—JTAG JP1 Factory Only—Reset JP5 Factory Only—Watch Dog JP7 Factory Only—Boot Mode JP10 Disables the intrusion sensor when installed.
Installing the VoIP V3 Intercom 13 Call Button and the Call Button LED 2.1.4 Call Button and the Call Button LED 2.1.4.1 Calling with the The Call Button • You may initiate a call by pressing the Call button. • An active call is indicated by the Call Button LED blinking at one second intervals. • The Intercom can automatically answer an incoming call. • You can press the Call button to terminate an active call whether the call was an incoming call or a call that was initiated by you. 2.1.4.
Installing the VoIP V3 Intercom 14 Network Connectivity, and Data Rate 2.1.5 Network Connectivity, and Data Rate When you plug in the Ethernet cable or power supply: • The square, GREEN Link light above the Ethernet port indicates that the network connection has been established (see Figure 2-6). The Link light changes color to confirm the autonegotiated baud rate: • This light is YELLOW at 10 Mbps. • It is ORANGE at 100 Mbps. Figure 2-6. Network Connector Prior to Installation Link Activity 2.1.5.
Installing the VoIP V3 Intercom 15 RTFM Button 2.1.6 RTFM Button When the Intercom is operational and linked to the network, use the Reset Test Function Management (RTFM) button (see SW1 in Figure 2-7) on the Intercom board to announce and confirm the Intercom’s IP Address and test that the audio is working. Note You must do these tests prior to final assembly. Figure 2-7. RTFM Button (SW1) 2.1.6.1 Announcing the IP Address To announce a device’s current IP address: 1.
Installing the VoIP V3 Intercom 16 Adjust the Volume 2.1.6.2 Restoring the Factory Default Settings When troubleshooting configuration problems, it is sometimes convenient to restore the device to a known state. Note Each Intercom is delivered with factory set default values. To restore the factory default settings: 1. Press and hold the RTFM button (see SW1 in Figure 2-9) for more than five seconds. 2. The device announces that it is restoring the factory default settings.
Installing the VoIP V3 Intercom 17 Factory Default Settings 2.2 Configure the Intercom Parameters To configure the Intercom online, use a standard web browser. Configure each Intercom and verify its operation before you mount it. When you are ready to mount an Intercom, refer to Appendix A, "Mounting the Intercom" for instructions. 2.2.
Installing the VoIP V3 Intercom 18 Intercom Web Page Navigation 2.2.2 Intercom Web Page Navigation Table 2-5 shows the navigation buttons that you will see on every Intercom web page. Table 2-5. Web Page Navigation Web Page Item Description Link to the Home page. Link to the Device Configuration page. Link to the Networking page. Link to go to the SIP Configuration page. Link to go to the Nightringer page. Link to the Sensor Configuration page. Link to the Multicast Configuration page.
Installing the VoIP V3 Intercom 19 Log in to the Configuration Home Page 2.2.3 Log in to the Configuration Home Page 1. Open your browser to the Intercom IP address. Note If the network does not have access to a DHCP server, the device will default to an IP address of 10.10.10.10. Note Make sure that the PC is on the same IP network as the Intercom.
Installing the VoIP V3 Intercom 20 Log in to the Configuration Home Page 2. When prompted, use the following default Web Access Username and Web Access Password to access the Home Page (Figure 2-10): Web Access Username: admin Web Access Password: admin Figure 2-10.
Installing the VoIP V3 Intercom 21 Log in to the Configuration Home Page 3. On the Home Page, review the setup details and navigation buttons described in Table 2-6. Table 2-6. Home Page Overview Web Page Item Description Device Settings Device Name Shows the device name. Change Username Type in this field to change the username. Change Password Type in this field to change the password. Re-enter Password Type the password again in this field to confirm the new password.
Installing the VoIP V3 Intercom 22 Configure the Device 2.2.4 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-11. Figure 2-11.
Installing the VoIP V3 Intercom 23 Configure the Device 2. On the Device Configuration page, you may enter values for the parameters indicated in Table 2-7. Table 2-7. Device Configuration Parameters Web Page Item Description Volume Settings Speaker Volume Type the desired Intercom volume level into this field. Microphone Gain Type the desired microphone gain level into this field. Relay Settings Activate Relay with DTMF Code When selected, the relay can be activated with a DTMF code.
Installing the VoIP V3 Intercom 24 Configure the Device Table 2-7. Device Configuration Parameters (continued) Web Page Item Description Enable Push to Talk This option is for noisy environments. When enabled, the microphone will be muted normally. When the button is pressed and held, it will unmute the microphone and allow the operator to send audio back. NOTE: When Enable Push to Talk is enabled, you cannot stop an active call with the call button.
Installing the VoIP V3 Intercom 25 Configure the Network Parameters 2.2.5 Configure the Network Parameters 1. Click the Networking button to open the Network Configuration page (Figure 2-12). Figure 2-12.
Installing the VoIP V3 Intercom 26 Configure the Network Parameters 2. On the Network Configuration page, enter values for the parameters indicated in Table 2-8. Table 2-8. Network Configuration Parameters Web Page Item Description Stored Network Settings IP Addressing Select either DHCP IP Addressing or Static IP Addressing by marking the appropriate radio button. If you select Static, configure the remaining parameters indicated in Table 2-8. If you select DHCP, go to Step 3.
Installing the VoIP V3 Intercom 27 Configure the SIP Parameters 2.2.6 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configuration page (Figure 2-13). Note For specific server configurations, go to the following website address: http://www.cyberdata.net/support/server/index.html Figure 2-13.
Installing the VoIP V3 Intercom 28 Configure the SIP Parameters 2. On the SIP Configuration page, enter values for the parameters indicated in Table 2-9. Table 2-9. SIP Configuration Parameters Web Page Item Description Enable SIP Operation Enables or disables SIP operation. SIP Settings Primary SIP Server Use this field to set the address (in dotted decimal notation or as a canonical name) for the Primary SIP Server. This field can accept canonical names of up to 255 characters in length.
Installing the VoIP V3 Intercom 29 Configure the SIP Parameters Table 2-9. SIP Configuration Parameters (continued) Web Page Item Description Call Disconnection Terminate call after delay (in seconds) Type the desired number of seconds that you want to transpire after a connection delay before a call is terminated. Note: A value of 0 will disable this function. RTP Settings RTP Port (even) Specify the port number used for the RTP stream after establishing a SIP call.
Installing the VoIP V3 Intercom 30 Configure the SIP Parameters 2.2.6.2 Point-to-Point Configuration When the board is set to not register with a SIP server (see Figure 2-14), it's possible to set the intercom to dial out to a single endpoint. In this case, the dial-out extension should be the IP address of the remote device. The Intercom can also receive Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode.
Installing the VoIP V3 Intercom 31 Configure the SIP Parameters 2.2.6.3 Delayed DTMF On the SIP Configuration page the dial out extension supports the addition of comma delimited pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A pause of one second will be sent after each numerical digit. Table 2-11.
Installing the VoIP V3 Intercom 32 Configure the Nightringer Parameters 2.2.7 Configure the Nightringer Parameters When the Nightringer is enabled, the Intercom will register as a second SIP extension. Registration does not have to be to the same server as the primary SIP registration. Any calls made to the Nightringer extension will cause the Intercom to play a ring tone. There is no way to answer this call.
Installing the VoIP V3 Intercom 33 Configure the Nightringer Parameters 2. On the Nightringer Configuration page, enter values for the parameters indicated in Table 2-12. Table 2-12. Nightringer Configuration Parameters Web Page Item Description Enable Nightringer When the nightringer is enabled, the unit will attempt to register a second extension with the SIP server. Any calls made to this extension will play a ringtone.
Installing the VoIP V3 Intercom 34 Configure the Sensor Configuration Parameters 2.2.8 Configure the Sensor Configuration Parameters The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state. There is an option on the Sensor Configuration page to trigger on an open or short condition on these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has been met.
Installing the VoIP V3 Intercom 35 Configure the Sensor Configuration Parameters 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-16). Figure 2-16.
Installing the VoIP V3 Intercom 36 Configure the Sensor Configuration Parameters 2. On the Sensor Configuration page, enter values for the parameters indicated in Table 2-13. Table 2-13. Sensor Configuration Parameters Web Page Item Description Door Sensor Settings Door Sensor Normally Closed Select the inactive state of the door sensors. Door Open Timeout (in seconds) Select the number of seconds that you want to pass before the door sensor is activated.
Installing the VoIP V3 Intercom 37 Configure the Multicast Parameters 2.2.9 Configure the Multicast Parameters Multicast groups use multicasting to create public address paging zones. Multicasting is based on the concept of a group. Multicast addresses specify an arbitrary group of IP hosts that have joined the group and want to receive traffic sent to the group. Group members send IGMP messages to their local multicast routers, allowing the group traffic traversal from the source.
Installing the VoIP V3 Intercom 38 Configure the Multicast Parameters 2. On the Multicast Configuration page, enter values for the parameters indicated in Table 2-14. Table 2-14. Multicast Configuration Parameters Web Page Item Description Enable Multicast Operation Enables or disables multicast operation. Device Settings Priority Indicates the priority for the multicast group. Priority 9 is the highest (emergency streams). 0 is the lowest (background music). SIP calls are considered priority 4.5.
Installing the VoIP V3 Intercom 39 Configure the Audio Configuration Parameters 2.2.10 Configure the Audio Configuration Parameters The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. 1. Click Audio Config to open the Audio Configuration page (Figure 2-18). Figure 2-18.
Installing the VoIP V3 Intercom 40 Configure the Audio Configuration Parameters Figure 2-19.
Installing the VoIP V3 Intercom 41 Configure the Audio Configuration Parameters 2. On the Audio Configuration page, enter values for the parameters indicated in Table 2-15. Table 2-15. Audio Configuration Parameters Web Page Item Description Audio Files 0-9 The name of the audio configuration option is the same as the spoken audio that plays on the board (24 character limit). '0' corresponds to the spoken word “zero.” '1' corresponds to the spoken word “one.” '2' corresponds to the spoken word “two.
Installing the VoIP V3 Intercom 42 Configure the Audio Configuration Parameters 2.2.10.1 User-created Audio Files User created audio files should be saved in the following format: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-20 through Figure 2-22. Figure 2-20. Audacity 1 Figure 2-21.
Installing the VoIP V3 Intercom 43 Configure the Audio Configuration Parameters When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-22.
Installing the VoIP V3 Intercom 44 Configure the Event Parameters 2.2.11 Configure the Event Parameters Click the Event Config button to open the Event Configuration page (Figure 2-23). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-23.
Installing the VoIP V3 Intercom 45 Configure the Event Parameters Table 2-16 shows the web page items on the Event Configuration page. Table 2-16. Event Configuration Web Page Item Description Enable Event Generation When selected, Event Generation is enabled. Remote Event Server Remote Event Server IP Type the Remote Event Server IP address. (64 character limit) Remote Event Server Port Type the Remote Event Server port number.
Installing the VoIP V3 Intercom 46 Configure the Event Parameters 2.2.11.1 Example Packets for Events The server and port are used to point to the listening server and the 'Remote Event Server URL' is the destination URL (typically the script running on the remote server that's used to parse and process the POST events). Note The XML is URL-encoded before transmission so the following examples are not completely accurate. Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.
Installing the VoIP V3 Intercom 47 Configure the Event Parameters User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded CALL_TERMINATED POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded
Installing the VoIP V3 Intercom 48 Configure the Event Parameters User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded RELAY_DEACTIVATED POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded
Installing the VoIP V3 Intercom 49 Configure the Autoprovisioning Parameters 2.2.12 Configure the Autoprovisioning Parameters 1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page. See Figure 2-24. Figure 2-24.
Installing the VoIP V3 Intercom 50 Configure the Autoprovisioning Parameters 2. On the Autoprovisioning Configuration page, you may enter values for the parameters indicated in Table 2-17. Table 2-17. Autoprovisioning Configuration Parameters Web Page Item Description Autoprovisioning Enable Autoprovisioning See Section 2.2.12.1, "Autoprovisioning". Get Autoprovisioning from DHCP See Section 2.2.12.1, "Autoprovisioning". Autoprovisioning Server (IP Address) See Section 2.2.12.
Installing the VoIP V3 Intercom 51 Configure the Autoprovisioning Parameters 2.2.12.1 Autoprovisioning Enable Autoprovisioning Option With autoprovisioning enabled, the board will get its configuration from a remote TFTP server on startup or periodically on a scheduled delay. Autoprovisioned values will override values stored in on-board memory and will be visible on the web page. The board gets its autoprovisioning information from an XML-formatted file hosted from a TFTP server.
Installing the VoIP V3 Intercom 52 Configure the Autoprovisioning Parameters To set up a Linux DHCPD server to serve autoprovisioning information (in this case using both option 66 and 150), here's an example dhcpd.conf: # dhcpd.conf # # Configuration file for ISC dhcpd (see 'man dhcpd.conf') # ddns-update-style ad-hoc; option option-150 code 150 = ip-address; subnet 10.0.0.0 netmask 255.0.0.0 { max-lease-time 120; default-lease-time 120; option routers option subnet-mask 10.0.0.1; 255.0.0.
Installing the VoIP V3 Intercom 53 Configure the Autoprovisioning Parameters Autoprovisioned Audio Files Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be downloaded once for each device. Loading many audio files to the device from the web page could cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh the page. The device uses the file name to determine when to download a new audio file.
Installing the VoIP V3 Intercom 54 Configure the Autoprovisioning Parameters 2.3 Upgrade the Firmware and Reboot the Intercom Caution Equipment Hazard: V3 devices like the VoIP V3 Intercom cannot use firmware 6.x.x or earlier, and older V1 and V2 devices cannot use firmware 7.x.x or later. GENERAL ALERT To upload the firmware from your computer: 1. Retrieve the latest Intercom firmware file from the VoIP V3 Intercom Downloads page at: http://www.cyberdata.
Installing the VoIP V3 Intercom 55 Configure the Autoprovisioning Parameters 5. Select Browse, and then navigate to the location of the Intercom firmware file. 6. Click Submit. Note Do not reboot the board after pressing the Submit button. Note This starts the upgrade process. Once the Intercom has uploaded the file, the Uploading Firmware countdown page appears, indicating that the firmware is being written to flash. The Intercom will automatically reboot when the upload is complete.
Installing the VoIP V3 Intercom 56 Reboot the Intercom 2.3.1 Reboot the Intercom To reboot a Intercom, log in to the web page as instructed in Section 2.2.3, "Log in to the Configuration Home Page". 1. Click Reboot (Figure 2-26). A normal restart will occur. Figure 2-26.
Installing the VoIP V3 Intercom 57 Command Interface Post Commands 2.4 Command Interface Some functions on the device can be activated using simple POST commands to the web interface. The examples in Table 2-19 use the free unix utility, wget commands. However, any program that can send HTTP POST commands to the device should work. 2.4.1 Command Interface Post Commands Note These commands require an authenticated session (a valid username and password to work). Table 2-19.
Installing the VoIP V3 Intercom 58 Command Interface Post Commands Table 2-19. Command Interface Post Commands (continued) HTTP Post Command a Device Action Play the "4" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_4=yes" Play the "5" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.
Installing the VoIP V3 Intercom 59 Command Interface Post Commands Table 2-19. Command Interface Post Commands (continued) HTTP Post Command a Device Action Play the "4" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_4=yes" Play the "5" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.
Installing the VoIP V3 Intercom 60 Command Interface Post Commands Table 2-19. Command Interface Post Commands (continued) HTTP Post Command a Device Action Play the "Night Ring" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_nightring=yes" Delete the "0" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.
Installing the VoIP V3 Intercom 61 Command Interface Post Commands Table 2-19. Command Interface Post Commands (continued) HTTP Post Command a Device Action Delete the "Ringback tone" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_ringback=yes" Delete the "Ring tone" audio file wget --user admin --password admin --auth-no-challenge --quiet O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.
62 Appendix A: Mounting the Intercom A.1 Mounting Components Before you mount the Intercom, make sure that you have received all the parts for each Intercom. Refer to the following tables. Table A-1. Mounting Components (Part of the Accessory Kit) Quantity Part Name 1 T-15H Torx Key 4 Security Torx Screw Illustration Table A-2. Optional Accessories (for gooseneck mounting) Quantity Part Name 4 Carriage bolt nuts 4 Carriage bolts 4 Carriage bolt washers Illustration Table A-3.
63 Overview of Installation Types A.2 Overview of Installation Types An overview of the installation types and the required components are provided in Table A-4. Table A-4.
64 Network Cable Entry Restrictions A.3 Network Cable Entry Restrictions A.3.1 Side Conduit Network Cable Entry Restrictions See Figure A-1 for the side conduit cable entry restrictions. Figure A-1.
65 Network Cable Entry Restrictions A.3.2 Rear Conduit Network Cable Entry Restrictions (without Shroud) See Figure A-2 for the rear conduit cable entry restrictions (without Shroud). Figure A-2. Rear Conduit Network Cable Entry Restrictions—Without Shroud Spacer 1/2" Conduit Connector (Not Provided) 1/2" Conduit (Not Provided) Network Cable In A.3.3 Rear Conduit Network Cable Entry Restrictions (with Shroud) See Figure A-3 for the rear conduit cable entry restrictions (with shroud). Figure A-3.
66 Service Loop Cable Routing A.4 Service Loop Cable Routing Figure A-4 and Figure A-5 illustrate how to route the cables to the Intercom to create a service loop. Figure A-4. Ground Cable Service Loop Routing Route Cable(s) inside Gang Box to Creates Service Loop Ground Lug Ground Cable (Not Provided) Nut (to Ground Lug Inside 3-Gang Box Figure A-5.
67 Securing the Intercom A.5 Securing the Intercom Use the four Security Torx screws to secure the Intercom. See Figure A-6. Figure A-6. Securing the Intercom Note: To mount the intercom, use methods compliant with local electrical codes. 2-Gang Box 2-Gang Box Torx Key Faceplate & PCB Assembly Torx Screws Caution GENERAL ALERT Operations Guide Equipment Hazard: Do not use an electric or power screwdriver to fasten the face plate and PCB assembly to the gang box.
68 Other Mounting Options A.6 Other Mounting Options A.6.1 Conduit Mounting Option (Not Provided) Figure A-7 illustrates a side and rear conduit mounting option for the VoIP V3 Intercom. Figure A-7. Optional Conduit Mounting Note: To mount the intercom, use methods compliant with local electrical codes.
69 Other Mounting Options A.6.2 Concrete Wall Mounting Option (Not Provided) Figure A-8 illustrates a concrete wall mounting option for the VoIP V3 Intercom. Figure A-8. Optional Concrete Wall Mounting Note: To mount the intercom, use methods compliant with local electrical codes.
70 Other Mounting Options A.6.3 Goose Neck Mounting Option (Not Provided) Figure A-9 illustrates a gooseneck mounting option for the VoIP V3 Intercom. Figure A-9. Optional Goose Neck Mounting Note: To mount the intercom, use methods compliant with local electrical codes.
71 Other Mounting Options A.6.4 Ground Cable Installation for Goose Neck Mounting Option Figure A-10 illustrates the correct ground cable installation for the gooseneck mounting option. Figure A-10. Ground Cable Installation for Goose Neck Mounting Note: To mount the intercom, use methods compliant with local electrical codes.
72 Other Mounting Options A.6.5 Faceplate Mounting Figure A-11 illustrates a faceplate mounting option for the Intercom. Figure A-11. Optional Faceplate Mounting Effective Range for Intrusion Sensor to Function Affix Reflective Surface Above Intrusion Sensor from 3 mm (Minimum) to 14 mm (Maximum) 0.118 [3.0] 0.551 [14.0] Intrustion Sensor 4.580 [116.33] 5.118 [130.00] 0.156" [4.0] THROUGH HOLE 82 DEGREES COUNTERSUNK (4 PLACES) 1.986 [50.45] Operations Guide 4.000 [101.60] 5.118 [130.
73 Appendix B: Setting up a TFTP Server B.1 Set up a TFTP Server Autoprovisioning requires a TFTP server for hosting the configuration file. B.1.1 In a LINUX Environment To set up a TFTP server on LINUX: 1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that directory. 2. Run the following command where /tftpboot/ is the path to the directory you created in Step 1: the directory that contains the files to be uploaded. For example: in.
74 Appendix C: Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) A list of frequently asked questions (FAQs) are available on the VoIP V3 Intercom product page at: http://www.cyberdata.net/products/voip/digitalanalog/intercomv3/faqs.html Select the support page for your product to see a list of frequently asked questions for the CyberData product: C.2 Documentation The documentation for this product is released in an English language version only.
75 Contact Information C.3 Contact Information Contact CyberData Corporation 3 Justin Court Monterey, CA 93940 USA www.CyberData.net Phone: 800-CYBERDATA (800-292-3732) Fax: 831-373-4193 Sales Sales 831-373-2601 Extension 334 Technical Support The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website: http://www.cyberdata.net/support/contactsupportvoip.html Phone: (831) 373-2601, Ext. 333 Email: support@cyberdata.
76 Warranty C.4 Warranty CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor. Should the product fail out-of-warranty, a flat rate repair charge of one half of the purchase price of the product will be assessed.
77 Warranty C.4.4 Return and Restocking Policy For our authorized distributors and resellers, please refer to your CyberData Service Agreement for information on our return guidelines and procedures. For End Users, please contact the company that you purchased your equipment from for their return policy. C.4.5 Warranty and RMA Returns Page The most recent warranty and RMA information is available at the CyberData Warranty and RMA Returns Page at the following web address: http://www.cyberdata.
78 Index changing the web access password 22 Cisco SRST 28 command interface 57 commands 57 configurable parameters 21, 23, 26, 28, 55 configuration audio 39 default IP settings 17 door sensor 34 intrusion sensor 34 network 25 SIP 27 using Web interface 17 configuration home page 20 configuration page configurable parameters 21, 23, 26 contact information 75 contact information for CyberData 75 Current Network Settings 26 current network settings 26 CyberData contact information 75 Numerics 100 Mbps indic
79 discovery utility program 19 DNS server 26 door sensor 34, 36, 41 activate relay 36 dial out extension 36 door open timeout 36 door sensor normally closed 36 flash button LED 36 play audio locally 36 DTMF tones 29, 31 DTMF tones (using rfc2833) 29 dual speeds 14 intercom configuration default IP settings 17 intercom configuration page configurable parameters 28, 55 intrusion sensor 34, 36 activate relay 36 dial out extension 36 flash button LED 36 play audio locally 36 IP address 17, 26 IP addressing 2
80 O RTFM button 15 RTFM jumper 15, 16 RTP/AVP 5 orange link light 14 S P sales 75 sensor setup page 35 sensor setup parameters 34 sensors 36 server address, SIP 28 service 75 setting up an intercom 9 settings, default 16 SIP enable SIP operation 28 local SIP port 28 user ID 28 SIP (session initiation protocol) 5 SIP configuration 27 SIP Server 28 SIP configuration parameters outbound proxy 28 registration and expiration, SIP server lease 28, 33 user ID, SIP 28 SIP registration 28 SIP remote SIP port
81 username changing for web configuration access 22 default for web configuration access 20 restoring the default 17 V verifying baud rate 14 network activity 14 network connectivity 14 W warranty 76 warranty & RMA returns outside of the United States 76 warranty & RMA returns within the United States 76 warranty and RMA returns page 77 warranty policy at CyberData 76 web access password 17 web access username 17 web configuration log in address 19 web page navigation 18 web page navigation 18 web-based
