VoIP Intercom Operations Guide Part #010935C Document Part #930242G for Firmware Version 4.0.
PoE VoIP Intercom Operations Guide 930242G Part # 010935C COPYRIGHT NOTICE: © 2009, CyberData Corporation, ALL RIGHTS RESERVED. This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means (except for internal use by licensed customers), without prior express written permission of CyberData Corporation.
Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9.
Pictorial Alert Icons GENERAL ALERT General Alert This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard. Ground This pictoral alert indicates the Earth grounding connection point. Hazard Levels Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.
Revision History Revision Date Released Description of Changes A 10/3/2008 This is the first release of the 010935B manual. B 11/17/2008 Updated Figure 2-8. C 12/8/2008 Updates Section 2.1.3, "Set up the Intercom". Updates Figure 2-17 through Figure 2-25. Updates Table 2-6 and Table 2-7. Adds Table 2-8. Updates Section 2.1.3, "Set up the Intercom". Adds Section 2.1.5, "Configure the Sensor Setup Parameters". Adds Note about upgrading the firmware to version 3.3.0 in Section 2.
Revision History (continued) Revision Date Released Description of Changes G 6/16/2009 010935C board and version 4.0.0 firmware updates. Updates Figure 2-17, "Home Page", Figure 2-18, "Device Configuration Page", Figure 2-19, "Network Configuration Page", Figure 2-20, "SIP Configuration Page", Figure 2-22, "Sensor Configuration Page", , Figure 224, "Upgrade Firmware Page".
i Contents Chapter 1 Product Overview 1 1.1 How to Identify This Product ..............................................................................................................1 1.2 Typical System Installation ...................................................................................................................2 1.3 Product Features ....................................................................................................................................4 1.
1 1 Product Overview 1.1 How to Identify This Product To identify the VoIP Intercom, look for a model number label similar to the one shown in Figure 1-1. The model number on the label should be 010935. Figure 1-1. Model Number Label WWW.CYBERDATA.
Product Overview 2 How to Identify This Product 1.2 Typical System Installation The Voice-over-IP (VoIP) Intercom is a SIP endpoint designed to provide VoIP phone connectivity in a tamper proof and secure package. Figure 1-2, Figure 1-3, and Figure 1-4 illustrate how the VoIP Intercoms can be installed as part of a VoIP phone system. Figure 1-2. Typical Installation—Door Entry/Access Control Figure 1-3.
Product Overview 3 How to Identify This Product Figure 1-4. Typical Installation—Emergency Phone . Warning Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages. GENERAL ALERT Warning Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.
Product Overview 4 How to Identify This Product 1.3 Product Features Operations Guide 930242G ● SIP ● Dual speeds of 10 Mbps and 100 Mbps ● 802.
Product Overview 5 How to Identify This Product 1.4 Supported Protocols The Intercom supports: ● SIP ● HTTP Web-based configuration Provides an intuitive user interface for easy system configuration and verification of Intercom operations. ● DHCP Client Dynamically assigns IP addresses in addition to the option to use static addressing. ● TFTP Client Facilitates Web-based firmware upgrades of the latest Intercom capabilities. ● RTP ● RTP/AVP - Audio Video Profile ● Audio Encodings PCMU (G.
Product Overview 6 How to Identify This Product 1.7 Dimensions Figure 1-5. Dimensions—Size of Unit With Case 5.0 [127] 5.0 [127] 2.
Product Overview 7 How to Identify This Product Figure 1-6. Dimensions—Size of Unit Without Case 5.000 3.700 3.270 5.000 1.830 4.200 4.
8 2 Installing the VoIP Intercom 2.1 Parts List Table 2-1 illustrates the SiP VoIP and PoE Speaker parts. Table 2-1.
Installing the VoIP Intercom 9 Parts List 2.2 Intercom Setup 2.2.1 VoIP Intercom Connections Figure 2-7 shows the pin connections on the J7 (terminal block). This terminal block can accept a wire range from 16 AWG to 26 AWG. As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal block. Note Figure 2-7.
Installing the VoIP Intercom 10 Parts List 2.2.2 Connecting a Device to the Auxiliary Relay The VoIP Intercom incorporates an on-board relay which enables users to control an external relay for activating an auxiliary device such as an electric door strike (see Figure 2-7). The Intercom relay contacts are limited to 1 amp at 30VDC. The Intercom relay activation time is selectable through the web interface and is controlled by DTMF tones generated from the phone being called.
Installing the VoIP Intercom 11 Parts List 2.2.3 Identifying the VoIP Intercom Connectors See the following Figures and Tables to identify the connectors and functions. Figure 2-9. J2, J5, and J6 Connector Locations . Table 2-2.
Installing the VoIP Intercom 12 Parts List Figure 2-10. J1 and J7 Connector Locations J4 J8 . Table 2-3.
Installing the VoIP Intercom 13 Parts List Figure 2-11. JP11—RTFM Switch Jumper J4 J8 Table 2-4.
Installing the VoIP Intercom 14 Parts List 2.2.4 Call Button and Indicator Light 2.2.4.1 Initial Power Upon initial power or reset, you will see the following: • The light is on. • The light will blink twice to indicate that the Intercom has acquired its network settings and is operational. • The first blink indicates that the Intercom has acquired its network settings. • The second blink indicates that the Intercom is operational. 2.2.4.
Installing the VoIP Intercom 15 Parts List 2.2.5 Network Connectivity, and Data Rate When you plug in the Ethernet cable or power supply: ● The square, green Link light above the Ethernet port indicates that the network connection has been established (see Figure 2-13 and Figure 2-14). The Link light changes color to confirm the auto-negotiated baud rate: • This light is yellow at 10 Mbps. • It is orange at 100 Mbps. Figure 2-13.
Installing the VoIP Intercom 16 Parts List 2.2.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-14.
Installing the VoIP Intercom 17 Parts List 2.2.6 RTFM Switch Jumper When the Intercom is operational and linked to the network, use the Reset Test Function Management (RTFM) switch (see Figure 2-15) on the Intercom board to announce and confirm the Intercom’s IP Address, test that the audio is working, and check the volume. Note You must do this test prior to final assembly. Please remember to remove the RTFM switch jumper prior to final assembly. Figure 2-15. RTFM Switch Jumper 2.2.6.
Installing the VoIP Intercom 18 Parts List 2.2.6.2 Restore the Factory Default Settings When troubleshooting configuration problems, it is sometimes convenient to restore the device to a known state. Each Intercom is delivered with factory set default values. Use the RTFM switch on the Intercom face to restore these parameters to the factory default settings. To restore the factory default settings: 1. Complete steps 1 through 4 in Section 2.2.6.1, "Announcing the IP Address". 2.
Installing the VoIP Intercom 19 Parts List 2.3 Configure the Intercom Parameters To configure the Intercom online, use a standard web browser. Configure each Intercom and verify its operation before you mount it. When you are ready to mount an Intercom, refer to Appendix A, "Mounting the Intercom" for instructions.
Installing the VoIP Intercom 20 Parts List 2.3.1 Log in to the Configuration Home Page 1. Open your browser to the Intercom IP address. Note If the network does not have access to a DHCP server, the device will default to an IP address of 10.10.10.10. Note Make sure that the PC is on the same IP network as the Intercom. Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.
Installing the VoIP Intercom 21 Parts List 2. When prompted, use the following default Web Access Username and Web Access Password to access the Home Page (Figure 2-17): Web Access Username: admin Web Access Password: admin Figure 2-17. Home Page 3. On the Home Page, review the setup details and navigation buttons described in Table 2-6. Table 2-6. Home Page Overview Web Page Item Description Device Settings Operations Guide Device Name Shows the device name.
Installing the VoIP Intercom 22 Parts List Table 2-6. Home Page Overview (continued) Web Page Item Description Current Settings Serial Number Shows the device serial number. Mac Address Shows the device Mac address. Firmware Version Shows the current firmware version. IP Addressing Shows the current IP addressing setting (DHCP or static). IP Address Shows the current IP address. Subnet Mask Shows the current subnet mask address. Default Gateway Shows the current default gateway address.
Installing the VoIP Intercom 23 Parts List 2.3.2 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-18. Figure 2-18. Device Configuration Page 2. On the Device Configuration page, you may enter values for the parameters indicated in Table 2-7. Table 2-7. Device Configuration Parameters Web Page Item Description Autoprovisioning Operations Guide Enable Autoprovisioning See Section 2.3.2.1, "Autoprovisioning".
Installing the VoIP Intercom 24 Parts List Table 2-7. Device Configuration Parameters (continued) Web Page Item Description Volume Settings Speaker Volume Type the desired Intercom volume level into this field. Microphone Gain Type the desired microphone gain level into this field. Relay Settings Activate Relay with DTMF Code Check this box to use a DTMF code to activate the relay. DTMF Activation Code Type the desired DTMF activation code.
Installing the VoIP Intercom 25 Parts List Table 2-7. Device Configuration Parameters (continued) Web Page Item Description Link to the Update Firmware page. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Test Audio button to do an audio test. Generates a voice message for testing the Intercom audio quality and volume. Click on the Test Relay button to do a relay test. Click on the Reboot button to reboot the system. 3.
Installing the VoIP Intercom 26 Parts List 2.3.2.1 Autoprovisioning Enable Autoprovisioning Option With autoprovisioning enabled, the board will get it's configuration from a remote TFTP server on startup or periodically on a scheduled delay. These autoprovisioned values will take precedence over values stored in the boards own non-volatile memory. The board gets it's autoprovisioning information from an XML-formatted file hosted from a TFTP server.
Installing the VoIP Intercom 27 Parts List 2.3.3 Configure the Network Parameters 1. Click the Networking button to open the Network Configuration page (Figure 2-19). Figure 2-19. Network Configuration Page 2. On the Network Configuration page, enter values for the parameters indicated in Table 2-8. Table 2-8. Network Configuration Parameters Web Page Item Description IP Addressing Select either DHCP IP Addressing or Static IP Addressing by marking the appropriate radio button.
Installing the VoIP Intercom 28 Parts List Table 2-8. Network Configuration Parameters (continued) Web Page Item Description Link to the Networking page. Link to go to the SIP Configuration page. Link to the Sensor Configuration page. Link to the Audio Configuration page. Link to the Update Firmware page. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3.
Installing the VoIP Intercom 29 Parts List 2.3.4 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configuration page (Figure 2-20). Note For specific server configurations, go to the VoIP Intercom product page at: http://www.cyberdata.net/support/voip/index.html Figure 2-20. SIP Configuration Page 2. On the SIP Configuration page, enter values for the parameters indicated in Table 2-9. Table 2-9.
Installing the VoIP Intercom 30 Parts List Table 2-9. SIP Configuration Parameters (continued) Web Page Item Description Remote SIP Port* Enter the Remote SIP Port number (default 5060). Local SIP Port* Enter the Local SIP Port number (default 5060). SIP User ID* Enter the SIP User ID (up to 25 alphanumeric characters). Authenticate ID* Enter the Authenticate ID (up to 25 alphanumeric characters). Authenticate Password* Enter the Authenticate Password (up to 25 alphanumeric characters).
Installing the VoIP Intercom 31 Parts List Table 2-9. SIP Configuration Parameters (continued) Web Page Item Description Link to the Sensor Configuration page. Link to the Audio Configuration page. Link to the Update Firmware page. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings.
Installing the VoIP Intercom 32 Parts List 2.3.4.1 Point-to-Point Configuration When the board is set to not register with a SIP server (see Figure 2-21), it's possible to set the intercom to dial out to a single endpoint. In this case, the dial-out extension should be the IP address of the remote device. The Intercom can also receive Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones.
Installing the VoIP Intercom 33 Parts List 2.3.4.2 Delayed DTMF On the SIP Configuration page the dial out extension now supports the addition of comma delimited pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A pause of one second will be sent after each numerical digit. Table 2-10.
Installing the VoIP Intercom 34 Parts List 2.3.5 Configure the Sensor Configuration Parameters The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state. There is an option on the Sensor Configuration page to trigger on an open or short condition on these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has been met.
Installing the VoIP Intercom 35 Parts List 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-22). Figure 2-22.
Installing the VoIP Intercom 36 Parts List 2.
Installing the VoIP Intercom 37 Parts List Table 2-11. Sensor Configuration Parameters (continued) Web Page Item Description Link to the Update Firmware page. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings.
Installing the VoIP Intercom 38 Parts List 2.3.6 Configure the Audio Configuration Parameters The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. 1. Click Audio Config to open the Audio Configuration page (Figure 2-22). Figure 2-23.
Installing the VoIP Intercom 39 Parts List 2. On the Audio Configuration page, enter values for the parameters indicated in Table 2-11. Note Each entry on the Audio Configuration page replaces one of the stock audio files on the board. When the input box displays the word default, the Intercom is using the stock audio file. If that file is replaced with a user file, it will display the uploaded filename. Table 2-12.
Installing the VoIP Intercom 40 Parts List Table 2-12. Audio Configuration Parameters (continued) Web Page Item Description Available Space = Indicates how much space is left in the internal non-volatile memory. Link to the Home page. Link to the Device Configuration page. Link to the Networking page. Link to go to the SIP Configuration page. Link to the Sensor Configuration page. Link to the Audio Configuration page. Link to the Update Firmware page.
Installing the VoIP Intercom 41 Parts List 2.4 Upgrade the Firmware and Reboot the Intercom To upload the Intercom firmware from your PC: 1. Set up a TFTP server. If you do not already have a TFTP server running on your network, see Appendix B, "Setting up a TFTP Server". 2. Retrieve the latest Intercom firmware from the VoIP Intercom product page at: http://www.cyberdata.net/support/voip/index.html 3. Unzip the Intercom version file.
Installing the VoIP Intercom 42 Parts List 6. Click the Update Firmware button to open the Upgrade Firmware page. See Figure 2-24. Figure 2-24. Upgrade Firmware Page 7. Enter the IP address of your TFTP server into the TFTP Server IP parameter field. 8. Enter the firmware filename of the file to be uploaded into the New Filename parameter field. For example, kernel filename 201-image-spk-sip.bin. 9. Click Upload File. Note This starts the upload process.
Installing the VoIP Intercom 43 Parts List 10. Repeat steps 8 and 9 if you are uploading the Kernel and Application files. For example, Application filename 201-romdisk-spk-sip.img. Table 2-13 shows the web page items on the Upgrade Firmware page. Table 2-13. Firmware Upgrade Parameters Web Page Item Description Firmware Version Shows the current firmware version. TFTP Server IP Enter the TFTP Server IP address.
Installing the VoIP Intercom 44 Parts List 2.4.1 Reboot the Intercom To reboot a Intercom, log in to the web page as instructed in Section 2.3.1, "Log in to the Configuration Home Page". 1. Click Update Firmware to open the Upgrade Firmware page (Figure 2-25). Figure 2-25. Reboot System Section Reboot 2. Click Reboot. A normal restart will occur.
45 Appendix A: Mounting the Intercom A.1 Mount the Intercom Before you mount the Intercom, make sure that you have received all the parts for each Intercom. Refer to Table A-1. Table A-1.
46 Mount the Intercom To mount the Intercom: 1. Plug the Ethernet cable into the Intercom Assembly (see Figure A-1). Section 2.2.5, "Network Connectivity, and Data Rate" explains how the Link and Status LEDs work. Figure A-1.
47 Mount the Intercom 2. To fasten the Intercom: • For wall mounting, use the two 8-32 X 1/4" FLAT HEAD PHILLIPS MACHINE SCREW and the one 10-24 X 5/16" PAN HEAD PHILLIPS MACHINE SCREW to secure the Intercom. Figure A-1.
48 Mount the Intercom If the thread on the conduit is longer than 3/8 inch, then a stop nut (not supplied) is required. Otherwise, use the outlet box plug to plug the exit hole. Note Apply good quality waterproof sealant to all threads. Figure A-2. Mounting the VoIP Intercom Assembly Apply good quality waterproof sealant to all threads. HOLE PLUG OR CONDUIT Figure A-3 shows the restrictions of the conduit going into the box. Figure A-3. Conduit Restrictions Not to Exceed 0.
49 Mount the Intercom Figure A-4 shows how to properly mount the VoIP Intercom. Figure A-4.
50 Appendix B: Setting up a TFTP Server B.1 Set up a TFTP Server Upgrading the VoIP Intercom firmware requires a TFTP server on which you access the Web interface where you can upload the firmware files. B.1.1 In a LINUX Environment To set up a TFTP server on LINUX: 1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that directory. 2.
51 Appendix C: Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) A list of frequently asked questions (FAQs) are available on the VoIP Intercom product page at: http://www.cyberdata.net/support/voip/index.html Select the support page for your product to see a list of frequently asked questions for the CyberData product: C.2 Documentation The documentation for this product is released in an English language version only.
52 Warranty CyberData Corporation 2555 Garden Road Monterey, CA 93940 Attention: RMA "your RMA number" C.4 Warranty CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.
53 Index Numerics D 100 Mbps indicator light 15 default gateway 19 intercom settings 53 IP address 19 subnet mask 19 username and password 19 web login username and password 21 default gateway 19, 27 default intercom settings 18 default IP settings 19 default login address 20 device configuration 23 device configuration page 23 device configuration parameters 23 device configurationpassword changing for web configuration access 23 DHCP Client 5 DHCP IP addressing 27 dial out extension (door sensor) 36 d
54 upgrading an older version of the intercom firmware to version 3.3.
55 R U reboot 43, 44 register expiration 30 registration and expiration, SIP server lease 30 remote SIP port 30 remote SiP port 30 reset test function management switch 17 resetting the IP address to the default 45, 51 restoring factory default settings 18, 53 RJ-45 12, 13 RMA returned materials authorization 51 RTFM jumper 13, 17, 18 RTFM jumper switch 17 RTFM switch 17, 18 RTP/AVP 5 user ID for SIP server login 30 SIP 30 username changing for web configuration access 23 default for web configuration a
