Troubleshooting guide

28 | C y b e r - R a i n X C I S m a r t I r r i g a t i o n C o n t r o l l e r T r o u b l e s h o o t i n g G u i d e
 Confirm you have filled out the proper Flow Sensor Options parameters in the System Details tabs (these parameters should have become visible
after checking the Flow Sensor Installed option). Select the flow sensor type. For Meter Type flow sensors, enter the Gallons Per Pulse. For Data
Industrial flow sensors, enter the K Value and Offset Parameters. These values should be available from the manufacturer of the flow meter and are
typically contained in their user manual.
 Confirm that your Overflow/Underflow Thresholds are high enough. Alerts will be triggered when flow rates are above/below the set thresholds.
For example, assume the normal flow rate for a zone is 10 GPM. If the underflow threshold is set at 20%, an underflow alert will be triggered if flow
is below 8 GPM. For the same zone, if the overflow threshold is set at 50%, an overflow alert will be triggered if the flow is above 15 GPM. Since flow
rates can vary when your irrigation system is functioning properly, increasing these thresholds can reduce the chance of receiving false
overflow/underflow alerts.
 Confirm that the Flow Sensor Fill Time is long enough for all of your zones in the irrigation system. Fill Time is the amount of time that it takes the
irrigation pipes to reach a steady state flow of water. Irrigation pipes tend to flow water more rapidly when they are first opened as the pipes are
pressurized. If the fill time is set too short, the controller will register an overflow event before the flow rate has had a chance to stabilize. To
properly determine your fill time for each zone, manually run the zone and monitor the flow rate on Cyber-Rain’s flow gauge on the schedule tab,
while keeping note of the elapsed time. The amount of time that passes before the flow rate stabilizes is your fill time. Fill time is typically 30-90
seconds; Cyber-Rain defaults this time to be 30 seconds.
 Confirm the Normal Flow. Normal flow is the typical rate water flows through each valve when water is flowing at a steady state and everything is
working correctly. If changes are made to your emitters causing your flow rate to change or you’ve set your standard flow rate to something that is
not correct, select “Click to set normal flow rates”, set the normal flow rate to 0 and do a manual run for 1-2 minutes. This will then create a last
observed flow rate in this drop down, which you can designate to be normal flow rate by entering the value on the left hand side of the drop down.