Troubleshooting guide
25 | C y b e r - R a i n X C I S m a r t I r r i g a t i o n C o n t r o l l e r T r o u b l e s h o o t i n g G u i d e
If you are experiencing weak signal strength, try the following:
Place the access point as close as possible to the controller.
Avoid having any metal objects between the controller and the access point. Radio Frequency signals cannot pass through metal.
Do not place the access point close to any source of electronic noise. This includes cordless phones, WiFi access points, Bluetooth transmitters,
routers, cell phones, cords/cables, and non-shielded electronics.
Plug the access point into another USB port.
If adequate signal strength cannot be attained, a long range access point can be purchased directly from Cyber-Rain. The long range access point is compatible
with all controllers. Contact Cyber-Rain Technical support for assistance.
Access Point Lights Always On/Off or Flashing
The Access Point communication lights are designed to turn off when not in use to save energy and avoid annoying lights. When the AP is not in use but is
powered, only an orange LED should be seen. Unusual LED light behavior can indicate that there is a
problem with your AP.
If all seven lights on the access point are constantly illuminated simultaneously, unplug the access
point and plug it back in. All of the lights should only be on when AP is first plugged in or when it
sends and receives data.
If none of the AP’s lights are lit, try moving it to another USB port. Try to connect it directly to the
back of a desktop computer instead of a secondary hub or a front USB port on the computer.
If all of the lights of the access point are flashing periodically and the orange light does not stay on
there is not adequate power to the access point. Ensure that the provided USB cable is being used
without a USB extension cable and plugged into an appropriate USB port.
Sometimes restarting the computer and any controllers installed can correct strange AP behavior.
Restart the computer and unplug and re-plug all of the controller’s power source(s).