Troubleshooting guide

2 | C y b e r - R a i n X C I S m a r t I r r i g a t i o n C o n t r o l l e r T r o u b l e s h o o t i n g G u i d e
Table of Contents
Introduction ............................................................................................................................................................................................................................................. 4
Controller Installation Issues ................................................................................................................................................................................................................... 5
New Controller Not Detected During Installation ................................................................................................................................................................................ 5
Manual Run Function on Controller Does Not Run Zone ..................................................................................................................................................................... 6
Software Installation Issues ..................................................................................................................................................................................................................... 8
System Requirements .......................................................................................................................................................................................................................... 8
Software Does Not Complete Installation ............................................................................................................................................................................................ 8
Software Crashes on Start (Windows Vista User Account Control Trouble) ........................................................................................................................................ 8
.NET Framework Not Installed ............................................................................................................................................................................................................. 9
Software Installation/Upgrade Procedure ........................................................................................................................................................................................... 9
Software Operation................................................................................................................................................................................................................................ 11
Schedule/Change Automatic Updates to Software............................................................................................................................................................................ 11
Transferring Software to New Computer ........................................................................................................................................................................................... 13
Zone Too Wet or Too Dry ................................................................................................................................................................................................................... 15
Zone Does Not Run for Entire Duration, or Zone Stops and Starts .................................................................................................................................................... 16
Internet Communication to Weather Service ........................................................................................................................................................................................ 19
Software Unable to Retrieve Weather Information ........................................................................................................................................................................... 19
Post Setup Communication .................................................................................................................................................................................................................... 23
Controller Offline/Wireless Communication Issues ........................................................................................................................................................................... 23
Access Point ........................................................................................................................................................................................................................................... 24
Access Point Is Not Connected/Not Found ........................................................................................................................................................................................ 24
Poor Signal Strength ........................................................................................................................................................................................................................... 24
Access Point Lights Always On/Off or Flashing .................................................................................................................................................................................. 25
Flow Meter Installation and Operation ................................................................................................................................................................................................. 26
Troubleshooting Wiring Issues ........................................................................................................................................................................................................... 26