User Manual

13
Copyright © 2018 Cyber Power Systems, Inc.
Problem
Possible Cause
Solution
Outlet does not
provide power to
equipment.
Circuit breaker has tripped
due to an overload.
Turn the UPS off and unplug at least one
piece of equipment. Wait 10 seconds, reset
the circuit breaker and then turn the UPS on.
Batteries are discharged.
Recharge the unit for at least 8 hours.
Unit has been damaged by a
surge or spike.
Contact CyberPower Systems for repair.
Uncritical outlets have turned
off automatically due to an
overload.
Push the toggle button to make the uncritical
outlets turn on.
The UPS does not
perform expected
runtime.
Batteries are not fully
charged.
Recharge the batteries by leaving the UPS
plugged in.
Batteries are degraded.
Contact CyberPower Systems about
replacement batteries at
www.cyberpowersystems.com.
The UPS will not turn
on.
The on/off switch is designed
to prevent damage by rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds and then
turn the UPS on.
The unit is not connected to
an AC outlet.
The unit must be connected to a 110/120V
60Hz outlet.
The batteries have degraded.
Contact CyberPower Systems about
replacement batteries at
www.cyberpowersystems.com.
Mechanical problem.
Contact CyberPower Systems for repair.
PowerPanel®
Business Edition is
inactive.
The serial cable or USB cable
is not connected.
Connect the cable to the UPS unit. Use the
cable that came with the unit.
The cable is connected to the
wrong port.
Try another port of your computer.
The unit is not providing
power of batteries.
Shutdown your computer and turn the UPS
off. Wait 10 seconds and turn the UPS back
on. This should reset the unit.
Additonal troubleshooting information can be found at www.cyberpowersystems.com/support.
TROUBLE SHOOTING