Owner’s Manual
USA CUSTOMERS:
BPI OUTDOORS
ATTN: REPAIR DEPARTMENT
1270 PROGRESS CENTER AVE, SUITE 100
LAWRENCEVILLE, GA 30043
770-449-4687
https://cva.com/help-center/
CANADIAN CUSTOMERS:
GRECH OUTDOORS, INC
115 FERGUS ST SOUTH
MOUNT FOREST, ON N0G 2L2
519-509-4867
www.grechoutdoors.com/warranty
If you do not have email or cannot contact CVA prior to returning your rie, be
sure to include your name, address, best daytime phone number, and a detailed
note regarding your repair. The Return Authorization will be generated when
the rie arrives, and we will contact you if needed. A slight delay in processing
can be expected.
Individuals in the US are permitted to return their rearms directly to the
manufacturer for repair. We can then return the rearm or a replacement
directly to the individual.
Most small issues and concerns can be addressed with CVA Customer Service
and resolved by phone, without the necessity of sending your rie in for repair.
Use the contact information above.
14. LIMITED LIFETIME WARRANTY
CVA warrants all factory-nished rearms to be free of defects in workmanship
or materials for the lifetime of the rearm. This Limited Lifetime Warranty only
applies to the original consumer owner. This warranty is put into eect by the
return of the authorized warranty card within 15 days of purchase and is not
transferable. To save time and postage, the warranty information may also be
transmitted electronically via our web site at https://cva.com/warranty/
Any covered CVA rearm that is returned postage paid to the Repair Department
will be repaired or replaced to our commercial standard, free of charge, and
returned to the consumer postage prepaid. This warranty does not cover
damage to structures, buildings, vehicles, persons or animals, or any other
damage resulting from careless handling, improper loading, rust or corrosion,
neglect, improper maintenance, or unauthorized repairs and modications.
CVA reserves the right to refuse to repair or replace any rearm or parts damaged
by any of the above. The warranty does not cover normal wear of any part, metal
or stock nish, cost of inconvenience due to product failure, or transportation to
the Repair Department.