User guide

Troubleshooting

Chapter 4

Troubleshooting and

Problem Solving

4.1 Overview

FC60SS enclosures include a processor and associated monitoring and control logic to

enable them to diagnose problems within the enclosure’s power, cooling and drive systems.

The sensors for power and cooling conditions are housed within the Power Supply modules. There is

independent monitoring for each unit.

If a fault is indicated on the Ops Panel, please refer to Table 4–3.

4.1.1 Initial Start-up Problems

4.1.1.1 Faulty Cords

First check that you have wired up the subsystem correctly. Then, if:

• cords are missing or damaged

• plugs are incorrect

• cords are too short

Call your supplier for a replacement.

4.1.1.2 Alarm Sounds On Power Up

Please refer to Section 4.3.

4.1.1.3 Green “Signal Good” LED on FC60SS RAID Module Not Lit

Check that the Rx and Tx cables have not been reversed during installation. Also check that the SFP is

properly seated and that the ends of optical cables are clean and undamaged. If the condition persists,

try replacing the SFP and/or cables.

4.1.1.4 Computer Doesn’t Recognize the FC60SS Enclosure

1 Check that the FC interface cables from the FC60SS enclosure to the host computer are fitted

correctly.