Warranty

Warranty Details
Terms and Conditions
Subject to the conditions and limitations stated in this document, Custom® Building
Products (CUSTOM) warrants to the original owner that the CUSTOM installation
system will be free from manufacturing defects and will not break down or deteriorate
under normal usage for the term listed in the warranty documents, based on the
products selected for the project, when installed in accordance with CUSTOM’s most
recently published instructions, specifications and industry standards and guidelines for
said installation. This warranty becomes effective upon validated substantial completion
of the project. This warranty is not transferable.
Exclusive Remedy
In installations correctly utilizing CUSTOM products listed in the warranty documents,
CUSTOM will repair and/or replace, at its discretion, the affected area of the system.
Such cost to CUSTOM shall not exceed the original square foot cost of the installation
proven to be defective. CUSTOM is not responsible for shade or dye lots of the finish
materials. Proof of product purchase is required with any claim.
Warranty Requirements
CUSTOM installation requirements can be obtained by contacting CUSTOM Technical
Services online or over the phone. A complete CUSTOM system of products must be
used to qualify for this limited warranty. Surface preparation product selection is optional
depending on the job requirements.
All installations over 5,000 square feet must receive pre-approval by contacting a
CUSTOM Architectural Consultant. We offer pre-job inspections; call 800-272-8786 or
fill out a request online. Multiple residence installations are considered as one
installation.
Claims Procedures
If you wish to make a claim under this limited warranty, you must notify CUSTOM
immediately in writing at: Technical Services, Custom Building Products, 10400 Pioneer
Blvd., Santa Fe Springs, CA 90670. Include any and all information related to an alleged
defect of the installation. The claim must be submitted in a timely fashion, and evaluated
by CUSTOM before any repair work is done. CUSTOM reserves the right to physically
inspect any project with a claim pending prior to determining validity of the claim. Proof
of purchase may be required. For any claim that is not valid, CUSTOM will be paid
reasonable charges, including travel and labor, associated with investigation of such
claim.
Commercial Warranties
We make the best products, so it's natural we'd support them with the best
warranty programs. Custom provides product and system warranties that guarantee
your installation for up to a lifetime. We can also customize warranties to meet
installation specifications.