Installation manual

9. Communication Troubleshooting 4-2010
FIGURE 63. NETWORK CONNECTIONS (CONTROL BOARD AND ETHERNET CONNECTION)
9.2 Remote Internet Access to Generator Set
Troubleshooting
WARNING: Some Generator Set service procedures present hazards that can result in
severe personal injury or death. Only trained and experienced service
personnel with knowledge of fuels, electricity, and machinery hazards should
perform Generator Set service.
Possible Causes: An improper setup, no high-speed internet connection, the public IP address
is not active or properly set up, an incorrect IP address is entered, the computer is connect to
the same router or network and the generator set, or the internet connection is bad,
Corrective Actions:
1. Check to see if you are able to access the generator set with your in-home computer.
If not, refer to the In-Home Network Access Troubleshooting procedures.
2. Verify that you followed the network setup procedures.
Refer to the Network Setup Guide.
3. Verify that you are using a high-speed internet connection.
4. Verify that the public IP Address is active and set up properly with the ISP (Internet Service
Provider). If necessary, contact the ISP to verify your setup.*
5. Verify that the correct public IP Address is entered into the web browser of the computer
(i.e. xxx.xxx.xxx.xxx).
6. Verify that the computer is not connected to the same router or network as the generator
set.
· The computer used for internet access must be connect to a different internet
connection than the generator set.
78 A029V088 (Issue 2)