Specifications

9-2010 5. Troubleshooting
4. Verify that the public IP Address is active and set up properly with the ISP (Internet Service
Provider). If necessary, contact the ISP to verify your setup.*
5. Verify that the correct public IP Address is entered into the web browser of the computer
(i.e. xxx.xxx.xxx.xxx).
6. Verify that the computer is not connected to the same router or network as the generator
set.
· The computer used for internet access must be connect to a different internet
connection than the generator set.
7. Check to see if you can access a standard web page from a computer.
· If not, contact the ISP to troubleshoot the internet connection.
8. Verify all settings, as described in the Network Setup Guide.
9. If the previous steps do not correct the problem, contact a computer network specialist to
diagnose.
* To verify your IP Address, access “whatismyipaddress.com" from the browser of a
computer connected to the internet and on the same network as the generator set. This
web page displays your current IP Address which should match the IP Address assigned to
you by your ISP.
5.5.3 Email Alert Troubleshooting
WARNING: Some Generator Set service procedures present hazards that can result in
severe personal injury or death. Only trained and experienced service
personnel with knowledge of fuels, electricity, and machinery hazards should
perform Generator Set service.
Possible Causes: An improper setup, the alert level is not set to “all events," emails cannot be
received, the outgoing email address is not included in your contact list, the email account is not
capable of using port 25 with plain SMTP for the outgoing SMTP server setup, the domain name
is not included in the user name filed of the Network Setup screen, or the DNS #1 and #2
values are incorrect on the Network Setup screen.
Corrective Actions:
1. Check to see if you are able to access the generator set with your in-home computer. If
not, refer to In-Home Computer Access Troubleshooting.
2. Verify that you followed the network setup instructions. Refer to the Network Setup Guide.
3. Verify that the alert level is set to All Events.
a. To verify that your generator set can send emails, select Disable Standby and wait
several minutes to verify that you did receive an email.
b. Select Enable Standby and wait a few more minutes to verify that you did receive a
second email.
4. Send an email to the destination email address and check to see if you received this email.
If not, contact your email service provider or your ISP (Internet service provider) to
diagnose.
5. Check to see if the destination email accounts have spam filtering.
a. If spam filtering is present, add the outgoing email address to your contact list.
A029V089 (Issue 3) 47