Specifications

5. Troubleshooting 9-2010
b. Check to see if the green and orange lights are illuminated at the Ethernet connection
port on the generator set control board. If not, disconnect the Ethernet cable from the
generator control board and connect it to the computer. Check to see if you can
access a standard web page with the computer connected to the generator side of the
Ethernet cable.
a. If you can access a standard web page, call Cummins Support at 1-800-888-
6626 and select option 1.
b. If you cannot access a standard web page, go to “Check connections" above.
c. Check to see if the correct generator IP Address has been entered. If not, enter the
correct IP Address.
d. Check to see if you can access the generator set via the in-home network. If not, call
Cummins Support at 1-800-888-6626 and select option 1.
FIGURE 23. NETWORK CONNECTIONS (CONTROL BOARD AND ETHERNET CONNECTION)
5.5.2 Remote Internet Access to Generator Set Troubleshooting
WARNING: Some Generator Set service procedures present hazards that can result in
severe personal injury or death. Only trained and experienced service
personnel with knowledge of fuels, electricity, and machinery hazards should
perform Generator Set service.
Possible Causes: An improper setup, no high-speed internet connection, the public IP address
is not active or properly set up, an incorrect IP address is entered, the computer is connect to
the same router or network and the generator set, or the internet connection is bad,
Corrective Actions:
1. Check to see if you are able to access the generator set with your in-home computer.
If not, refer to the In-Home Network Access Troubleshooting procedures.
2. Verify that you followed the network setup procedures.
Refer to the Network Setup Guide.
3. Verify that you are using a high-speed internet connection.
46 A029V089 (Issue 3)