Product Manual
Table Of Contents
- Table of Contents
- 1. IMPORTANT SAFETY INSTRUCTIONS
- 1.1 Warning, Caution, and Note Styles Used in This Manual
- 1.2 General Information
- 1.3 Generator Set Safety Code
- 1.4 Moving Parts Can Cause Severe Personal Injury or Death
- 1.5 Electrical Shocks and Arc Flashes Can Cause Severe Personal Injury or Death
- 1.6 Fuel and Fumes Are Flammable
- 1.7 Batteries Can Explode
- 1.8 Exhaust Gases Are Deadly
- 1.9 The Hazards of Carbon Monoxide
- 1.10 Earth Ground Connection
- 2. Introduction
- 3. Control System
- 4. Operation
- 5. Maintenance
- 6. Troubleshooting
6. Troubleshooting8-2019
95A062J680 (Issue 2) Copyright © 2019 Cummins Inc.
4. The control board software is not current.
• Ensure the control board software matches the latest version available.
See the Control Software Updates section for information on how to
perform control software updates.
5. There is a generator set control board problem.
• If there is still a problem after you have completed all other troubleshooting,
it is possible the control board has a problem and must be replaced.
However, it is very unlikely that the remote monitoring portion of the control
board has a problem if all other generator set functions are operational.
Mobile Device or Computer Connection Problem
Possible Causes:
1. The Connect Cloud web page does not load because of an Internet connection
problem.
2. The mobile device or computer has an Internet connection problem.
3. The customer’s modem or router does not have Internet connectivity.
Diagnosis and Repair:
1. The Connect Cloud Web page does not load because of an Internet connection
problem.
a. Open your preferred browser and navigate to another web page to verify
the Internet connection.
b. Reset the Internet settings or access the Connect Cloud from another
browser.
2. The mobile device or computer has an Internet connection problem.
a. Make sure that at least one of the following conditions is true:
• The mobile device or computer is connected via an Ethernet cable.
• The mobile device or computer Wi-Fi is enabled and connected.
• The mobile device or computer cellular data signal strength is
acceptable.
b. If you are unable to resolve an Internet connection problem, contact the
cellular data or Internet Service Provider.
3. The customer’s modem or router does not have Internet connectivity.
a. Check the Internet connection indicator on the modem or router.
• If the Internet connection indicator is not illuminated, reset the modem
or router. Refer to the modem or router owner’s manual for the proper
procedure.
b. Access a web page using a computer connected via Ethernet cable to the
same modem or router that the generator set is connected to.
c. Contact the Internet Service Provider (ISP) for additional troubleshooting.