Product Manual
Table Of Contents
- Table of Contents
- 1. IMPORTANT SAFETY INSTRUCTIONS
- 1.1 Warning, Caution, and Note Styles Used in This Manual
- 1.2 General Information
- 1.3 Generator Set Safety Code
- 1.4 Moving Parts Can Cause Severe Personal Injury or Death
- 1.5 Electrical Shocks and Arc Flashes Can Cause Severe Personal Injury or Death
- 1.6 Fuel and Fumes Are Flammable
- 1.7 Batteries Can Explode
- 1.8 Exhaust Gases Are Deadly
- 1.9 The Hazards of Carbon Monoxide
- 1.10 Earth Ground Connection
- 2. Introduction
- 3. Control System
- 4. Operation
- 5. Maintenance
- 6. Troubleshooting
6. Troubleshooting 8-2019
94 A062J680 (Issue 2)Copyright © 2019 Cummins Inc.
ii. Check the generator set control board for illuminated green and
orange lights (also known as the “heartbeat”) near the Ethernet port. If
the board is properly communicating with the network, the lights should
flicker on and off irregularly.
c. Battery voltage is low.
• Refer to the Starting Battery Runs Down or Low Battery Warning Is
Active section.
d. The customer’s modem or router has no Internet connectivity.
i. Check the Internet connection indicator on the modem or router.
• If the Internet connection indicator is not illuminated, reset the
modem or router. Refer to the modem or router owner’s manual
for the proper procedure.
ii. Access a web page using a computer connected via Ethernet cable to
the same modem or router that the generator set is connected to.
iii. Contact the Internet Service Provider (ISP) for additional
troubleshooting.
e. Check the Ethernet cable to the generator set.
i. Verify that the Ethernet cable type is Cat 5, Cat 5e, or Cat 6.
ii. Verify that the Ethernet cable is fully seated in the generator set
control.
iii. Verify that the cable is fully seated in the router or modem.
iv. Check the cable for breaks or damage; replace if necessary.
v. If a laptop is available for testing, unplug the Ethernet cable at the
generator set and connect the laptop. Verify that the laptop has
Internet access over the local network.
2. There are router and/or firewall problems.
• Reset the firewall settings on the modem or router. The remote monitoring
system requires open communication to 168.61.54.255 on port 8884 and
40.114.00.153 on port 8885. Refer to the modem or router owner’s manual
for the proper procedure.
• It is also possible the Internet service provider is blocking communication to
these addresses or these ports outside of the customers network. Contact
the Internet service provider for additional troubleshooting if the generator
set is still not able to connect after the customers internet and firewall
settings have been verified.
3. The Connect Cloud is unavailable.
• Verify availability by accessing the Connect Cloud from another device,
and/or another browser.