Product Manual
Table Of Contents
- Table of Contents
- 1. IMPORTANT SAFETY INSTRUCTIONS
- 1.1 Warning, Caution, and Note Styles Used in This Manual
- 1.2 General Information
- 1.3 Generator Set Safety Code
- 1.4 Moving Parts Can Cause Severe Personal Injury or Death
- 1.5 Electrical Shocks and Arc Flashes Can Cause Severe Personal Injury or Death
- 1.6 Fuel and Fumes Are Flammable
- 1.7 Batteries Can Explode
- 1.8 Exhaust Gases Are Deadly
- 1.9 The Hazards of Carbon Monoxide
- 1.10 Earth Ground Connection
- 2. Introduction
- 3. Control System
- 4. Operation
- 5. Maintenance
- 6. Troubleshooting
6. Troubleshooting8-2019
93A062J680 (Issue 2) Copyright © 2019 Cummins Inc.
2. The web page or app has encountered an error.
3. The mobile device or computer has experienced an error.
4. The Connect Cloud is unavailable.
Diagnosis and Repair:
1. Connection problems exist between the mobile device or computer and the
Connect Cloud.
a. Refer to the Mobile Device or Computer Connection Problem section.
2. The web page or app has encountered an error.
a. Close the web browser and access the Connect Cloud from a new browser
window.
b. Close and end the mobile app session. Then restart the application.
3. The mobile device or computer has experienced an error.
a. Completely restart the mobile device or computer.
4. The Connect Cloud is unavailable.
a. Verify availability by accessing the Connect Cloud from another device
and/or another browser.
Generator Set Connection Problems
Possible Causes:
1. The generator set is not connected to the Internet.
2. There are router and/or firewall problems.
3. The Connect Cloud is unavailable.
4. The control board software is not current.
5. There is a generator set control board problem.
Diagnosis and Repair:
1. The generator set is not connected to the Internet.
a. Verify the Internet connection status on the generator set local or remote
display. This information is displayed on the Cloud Info screen in the
MENU – About.
• If the control is failing to connect to the Internet after multiple tries,
power-cycle the control.
b. Check the generator set control board for the IP address and data transfer
“heartbeat”.
i. Use the generator set’s local display or remote display to navigate
through the menus until you find the IP address. Make sure that there
is a valid IP address shown.