Product Manual
Table Of Contents
- Table of Contents
- 1. IMPORTANT SAFETY INSTRUCTIONS
- 1.1 Warning, Caution, and Note Styles Used in This Manual
- 1.2 General Information
- 1.3 Generator Set Safety Code
- 1.4 Moving Parts Can Cause Severe Personal Injury or Death
- 1.5 Electrical Shocks and Arc Flashes Can Cause Severe Personal Injury or Death
- 1.6 Fuel and Fumes Are Flammable
- 1.7 Batteries Can Explode
- 1.8 Exhaust Gases Are Deadly
- 1.9 The Hazards of Carbon Monoxide
- 1.10 Earth Ground Connection
- 2. Introduction
- 3. Control System
- 4. Operation
- 5. Maintenance
- 6. Troubleshooting
6. Troubleshooting8-2019
97A062J680 (Issue 2) Copyright © 2019 Cummins Inc.
Diagnosis and Repair:
1. Data has not been refreshed.
• Refresh the web page or the mobile app by using the refresh function in
the menu or by swiping down.
2. Connection problems exist between the mobile device or computer and the
Internet.
• Refer to the Mobile Device or Computer Connection Problem section.
3. The user is not logged in.
• Make sure that you are logged in using the correct username and
password.
4. The Internet connection is slow.
• Verify that the Internet bandwidth of the network that the generator set is
connected to has at least 1 mbps download speed. Use an Internet speed
testing website on the same modem/router as the generator set to confirm
connection speed.
5. Connection problems exist between the generator set and the Connect Cloud.
• Refer to the Generator Set Connection Problems section.
6. The Connect Cloud is unavailable.
• Verify availability by accessing the Connect Cloud from another device,
and/or another browser.
Generator Set Does Not Respond to Start and/or Stop
Commands from the Web Page or Mobile App
Possible Causes:
1. Remote Enable is not enabled at the local display.
2. Connection problems exist between the generator set and the Connect Cloud.
3. Connection problems exist between the mobile device or computer and the
Connect Cloud.
4. The generator set is receiving a remote start command, but another failure has
occurred preventing the generator set from starting.
5. The generator set is receiving a remote stop command, but another failure has
occurred preventing the generator set from stopping.
6. The Connect Cloud is unavailable.
Diagnosis and Repair:
1. Remote Enable is not enabled at the local display.
• Change the Remote Enable setting to Enabled on the local display.
2. Connection problems exist between the generator set and the Connect Cloud.
• Refer to the Generator Set Connection Problems section.