Service Manual

Table Of Contents
7. Troubleshooting 10-2019
176 A062J683 (Issue 1)Copyright © 2019 Cummins Inc.
Webpage or Mobile App Does Not Respond
Possible Causes:
1. Connection problems exist between the mobile device or computer and the
Connect Cloud.
2. The web page or app has encountered an error.
3. The mobile device or computer has experienced an error.
4. The Connect Cloud is unavailable.
Diagnosis and Repair:
1. Connection problems exist between the mobile device or computer and the
Connect Cloud.
a. Refer to the Mobile Device or Computer Connection Problem section.
2. The web page or app has encountered an error.
a. Close the web browser and access the Connect Cloud from a new browser
window.
b. Close and end the mobile app session. Then restart the application.
3. The mobile device or computer has experienced an error.
a. Completely restart the mobile device or computer.
4. The Connect Cloud is unavailable.
a. Verify availability by accessing the Connect Cloud from another device
and/or another browser.