Product Manual
Table Of Contents
- Table of Contents
- 1. IMPORTANT SAFETY INSTRUCTIONS
- 1.1 Warning, Caution, and Note Styles Used in This Manual
- 1.2 General Information
- 1.3 Generator Set Safety Code
- 1.4 Moving Parts Can Cause Severe Personal Injury or Death
- 1.5 Electrical Shocks and Arc Flashes Can Cause Severe Personal Injury or Death
- 1.6 Fuel and Fumes Are Flammable
- 1.7 Batteries Can Explode
- 1.8 Exhaust Gases Are Deadly
- 1.9 The Hazards of Carbon Monoxide
- 1.10 Earth Ground Connection
- 2. Introduction
- 3. Control System
- 4. Operation
- 5. Maintenance
- 6. Troubleshooting
6. Troubleshooting 8-2019
98 A062J680 (Issue 2)Copyright © 2019 Cummins Inc.
3. Connection problems exist between the mobile device or computer and the
Connect Cloud.
• Refer to the Mobile Device or Computer Connection Problem section.
4. The generator set is receiving a remote start command, but another failure has
occurred preventing the generator from starting.
a. Check the local or remote display, the mobile app, or the website for faults
on the generator set.
b. Attempt to start the generator set from the local display.
5. The generator set is receiving a remote stop command, but another failure has
occurred preventing the generator set from stopping.
a. Stop the generator set using the local display.
b. Stop the generator set using the local emergency stop.
6. The Connect Cloud is unavailable.
• Verify availability by accessing the Connect Cloud from another device
and/or another browser.
Mobile App Push Notifications Do Not Appear
Possible Causes:
1. Push notifications are not enabled in the Connect Cloud app.
2. Mobile device application permissions do not allow push notifications.
Diagnosis and Repair:
1. Push notifications are not enabled in the Connect Cloud app.
• Enable push notifications in the Connect Cloud app settings.
2. Mobile device application permissions do not allow push notifications.
• Change the mobile device settings on your phone or other mobile device to
allow push notifications from the application.
User Unable to Log In
Possible Causes:
1. The Username or password is incorrect.
2. The Connect Cloud is unavailable.
Diagnosis and Repair:
1. The Username or password is incorrect.
a. Make sure that you are using the correct username and password.
b. Make sure that the caps lock is not active.
c. Click on the “Can’t access your account?” link to recover the account.